L2 IT Onsite Technician

Role:

Hemmersbach is hiring an Onsite L2 Technician to provide advanced IT support at client sites. The role focuses on resolving escalated issues, supporting end-user devices, and ensuring high service quality in an enterprise environment.

Job Tasks:

• Troubleshoot hardware, software, and basic network issues
• Handle L2 escalations from Service Desk
• Perform hardware replacements and device setup
• Support imaging, deployments, and upgrades
• Manage and update tickets within SLA
• Document work and support L1 technicians

Requirements:

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Excellent time management skill
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Strong Windows OS and Active Directory knowledge
• Basic networking (TCP/IP, DNS)
• Experience with ticketing and imaging tools
• Good communication and customer service skills

Benefits:

• Dental insurance
• Disability Insurance
• Flexible spending account FSA
• Health/ Medical insurance
• Internal career development program
• Life insurance
• Vision Insurance

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.