IT Helpdesk Technician

We are seeking a customer-focused and technically skilled IT Support Specialist to provide first-line and second-level IT support to students, faculty, and staff. The role serves as the primary point of contact for IT-related issues, ensuring timely resolution of hardware, software, and network problems while maintaining high service quality and user satisfaction.

Roles & Responsibilities

• :
  Provide L1 and L2 technical support via helpdesk, phone, email, and onsite visit
• s.Manage end-to-end incident and service request tickets, ensuring timely resolution and proper documentatio
• n.Troubleshoot hardware issues including desktops, laptops, and peripheral
• s.Install, configure, and support software applications and operating system
• s.Perform system imaging, device deployment, and endpoint configuratio
• n.Support basic network issues including Wi-Fi, VPN, and connectivity problem
• s.Assist with virus removal, malware cleanup, and system security maintenanc
• e.Maintain IT asset inventory and support hardware lifecycle managemen
• t.Assist in IT projects, system upgrades, and technology rollout

s.
Required Skil

• ls:
  Experience in IT Support, Helpdesk, or Technical Support ro
• les.Strong knowledge of Windows and basic macOS environme
• nts.Hands-on experience with hardware, software installation, and troubleshoot
• ing.Basic understanding of networking concepts (Wi-Fi, VPN, connectivi
• ty).Experience using ITSM/ticketing to
• ols.Strong customer service and communication ski
• lls.Ability to work independently and manage multiple priorit

ies.
Qualificat

• ions:
  Bachelor’s degree in information technology, Computer Science, or a related
• field.Experience in IT Support, Helpdesk, or Technical Support
• roles.Strong knowledge of Windows operating systems and basic understanding of
• macOS.Hands-on experience with hardware troubleshooting, software installation, and endpoint su
• pport.Basic understanding of networking concepts such as Wi-Fi, VPN, and connectivity i
• ssues.Experience using IT service desk/ticketing tools for incident and request manag