Trident Consulting is seeking a "L2 Data Center Technician" for one of our clients. A global leader in business and technology services.
Role : L2 Data Center Technician
Location : Reno, NV
Pay rate : $40/hr - $45/hr on C2C
Type: Contract
What are the top 3 skills required for this role?
1.Install Servers and Switches
2.Troubleshoot Servers and Switches
3.Test Servers and Switches
Overview:
• Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.
• Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.
• Perform server firmware upgrades to ensure systems are running on the latest approved versions.
• Configure server IP addresses and default access credentials in accordance with standard procedures.
• Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components.
• Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.
• Provide hands-on support to network administrators for ad hoc requests involving servers or network switches.
• Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness.
• Conduct physical inspections as requested or audits of servers, components
Job Description/ Responsibilities:
1. Data Center Operations
• Perform rack & stack of servers, network devices, and storage equipment
• Handle cabling (fiber & copper) including labeling and cable management
• Support installation, relocation, and decommissioning of hardware
2. Hardware & Inventory Management
• Receive and verify hardware shipments against purchase orders / delivery notes
• Perform physical inspection of equipment for damages upon arrival
• Maintain accurate inventory records (asset tagging, tracking, updates)
• Manage spares inventory and ensure availability of critical components
• Coordinate hardware returns (RMA), dispatch, and logistics tracking
• Ensure proper storage, labeling, and documentation of all assets
3. Incident & Request Handling
• Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
• Perform basic troubleshooting (L1 triage) for:
○ Server hardware issues
○ Network connectivity (Layer 1 checks)
○ Escalate issues to L2/L3 teams with proper logs and updates
4. Remote Hands Support
• Act as hands & eyes support for remote engineers
• Execute tasks such as:
○ Cable reseating
○ Power cycling devices
○ Console access setup
○ Basic hardware replacement (as guided)
5. Monitoring & Reporting
• Monitor alerts from DC tools / dashboards
• Update tickets with accurate troubleshooting steps and status
• Maintain documentation, asset inventory, and audit records
6. Compliance & Safety
• Follow data center security and access protocols
• Adhere to ESD, safety, and PPE standards
• Ensure readiness for audits and compliance checks
Required Skills:
Basic understanding of:
• Networking fundamentals (IP, switching, patching)
• Server hardware components
• Fiber & Ethernet cabling
• Familiarity with:
○ Ticketing tools (ServiceNow or similar)
○ Basic console tools (SSH, Putty)
Soft Skills:
• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a 24×7 shift environment;
• Attention to detail and documentation accuracy
Years of Experience: 4.00 Years of Experience
About Trident Consulting
Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we’ve partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional services.
We specialize in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, and scale.