Knowledge Management Analyst Associate I

The Regional Administration Division is accepting applications for a Knowledge Management Analyst Associate 1. The position serves as the bridge between business and operations computer systems and centralized information services.
We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 20 years ahead for the future of the metropolitan area and provide regional parks and trails, transportation, wastewater, and housing services.
More information about us on our website.

We are committed to hiring and supporting a diverse workforce that reflects the communities we serve.

Enterprise Content Management is responsible for document management within the Council organization and compliance with state and federal requirements and best practices.

How your work would contribute to our organization and the Twin Cities region:

TheKnowledge Management Analyst Associate supports knowledge management programs and systems that organize, share, and preserve institutional knowledge and content. In partnership with senior knowledge management staff, the role collaborates with cross-functional teams to identify knowledge gaps and implement strategies that improve access to critical information and curated content.

The position contributes to the architecture, creation, curation, and dissemination of content to enhance organizational learning and decision-making, while identifying, recommending, and supporting continuous improvement initiatives that strengthen information and knowledge accessibility. Additional responsibilities may include participation in culture and other enterprise improvement initiatives.Program Support

• Contributes to knowledge and records management initiatives.
• Supports Communities of Practice (CoPs) and Knowledge Transfer program leads assisting with meeting logistics, materials and action items.
• Partners with system leads to execute projects and fulfill requests.
• Participates in department, division, and enterprise culture initiatives to promote collaboration and knowledge sharing.

Systems & Technical Expertise

• Supports the setup and maintenance of content, records, and knowledge management platforms including SharePoint and ApplicationEnhancer.
• Serves as primary backup for ApplicationEnhancer and related technologies, handling tickets, troubleshooting, and onboarding.
• Performs data entry, file migration, and basic configuration tasks in repository systems.
• Documents Standard Operating Procedures (SOPs), user instructions, technical and business process workflows.
• Contributes to content migration planning and execution.

Process Improvement

• Collects and organizes data to support process analysis.
• Conducts research on tools and improvements under senior staff guidance.
• Drafts documentation to support proposed process updates.

Communication, Training, Outreach

• Responds to user inquiries regarding content and knowledge management processes.
• Coordinates and prepares training sessions and materials.
• Gathers user feedback on content and records systems.
• Participates in training to expand skills and knowledge.

Any of the following combinations in completed education (degree in public administration, information technology, library science, history, business administration, archives and records administration, or related field) and experience (in demonstrated capacity for content management knowledge and skills).

• Bachelor's degree with zero to two (0-2) years of experience.
• Associate degree with two (2) years of experience.
• High school diploma/GED and four (4) years of experience.

What additional skills and experience would be helpful in this job (desired qualifications):

• Knowledge of how public agencies are organized and operate in Minnesota.
• Knowledge of the Metropolitan Council's operations and mission.
• Knowledge of Knowledge Management processes, functions and tools.
• Experience with ApplicationEnhancer, SharePoint tools and ticket management.
• Experience working in an IT department.

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of:
  • Knowledge management principles and practices.
  • The content lifecycle.
  • Records management concepts.
  • Technologies that support knowledge and content management.
• Skilled in:
  • Creating documents, reports, and presentations using O365 productivity tools (Word, Excel, PowerPoint).
  • Basic SharePoint site creation and productivity tools.
  • Ability to read, analyze and interpret work requests and technical procedures.
• Ability to:
  • Take direction and listen effectively.
  • Work independently.
  • Collaboratively define and articulate priorities.
  • Express ideas and concerns clearly and concisely, verbally, in various presentation formats, and in writing.
  • Focus on different tasks and challenges, while maximizing time, resources, and energy to achieve desired outcomes, goals, or expectations.
  • Value differences, treat others with respect, promote cooperation and maintain positive relationships even in the face of conflict.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• we encourage and support staff in contributing to a dynamic work culture that improves the Council's ability to serve the region.
• We encourage and support staff in bringing the full range of experiences and identities that define them to the workplace.
• We encourage our employees to develop their skills through on-stie training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us!

Knowledge Management Analyst Associate 1
Union/Grade: AFSCME / Grade F
FLSA Status:Non-exempt
Safety Sensitive:No
Full Salary Range:$36.43 - $59.13 hourly / $75,774 - $122,990 annually
Anticipated Starting Range:$36.43 - $40.87 hourly / $75,774 - $85,000 annually

What your work environment would be:
You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

What steps the recruitment process involves:
1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council,you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council,you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make false statements or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please emailHR-OCCHealth@metc.state.mn.us.