K12 Systems Support Specialist & Technology Purchaser 2026-01221

Open Until Filled

GENERAL DESCRIPTION:


Join the WDE Team as the Wyoming Department of Education Systems Support Specialist & Technology Purchaser!

The Wyoming Department of Education (WDE) is hiring a specialist position to manage essential technology. This role requires an adaptable, technical problem-solver who can successfully integrate technological innovation with a thoughtful, human-centered approach to support staff who ultimately support Wyoming’s educators and students.

They Wyoming Department of Education is looking for anindependent technician with superior customer service at your core. Whether you are rebuilding a laptop, deploying system upgrades, or troubleshooting remotely, you balance technical expertise with the ability to communicate complex solutions clearly. You are proactive, innovative, patient, and you take pride in optimizing the tools that empower Wyoming’s educational leaders.

You will be essential to maintaining our cutting-edge workforce.

You won’t just fix computers—you’ll ensure our agency’s mission remains uninterrupted. You research and recommend the 'best fit' technology for the agency, and then work to procure and support it. You will resolve tickets, monitor workflow, and provide solutions in a timely manner to meet customer expectations and satisfaction.

Innovate. Support. Empower.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Meaningful work that makes a difference for Wyoming communities
• and MUCH MORE!Click here for detailed information, oryou can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:https://compensationcalculator.wyo.gov

Human Resource Contact: Jen Shirley/ 307-777-6385/jennifer.shirley1@wyo.gov


ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

• Provide Tier 1/Tier 2 support for WDE computing and telecom devices, hardware, software, applications and K12-centric platforms
• Install, configure, administer, maintain, update, and upgrade hardware, OS, software, and cloud services
• Support specialized educational equipment integration
• Administer the helpdesk system
• Escalate unresolved issues
• Manages the technology procurement lifecycle, including research, evaluation, and acquisition of hardware and software
• Ensures compliance with OCIO regulations while prioritizing quality, vendor support, and cost-effectiveness
• Prepares and processes purchasing documentation, including orders, requisitions (RX), and payment vouchers
• Coordinates distribution of equipment and assigns fixed asset tags in accordance with state requirements
• Maintains accurate inventory records and tracks software licenses to ensure compliance and availability
• Oversees complex technology initiatives and contributes to the development of the agency’s long-term technology roadmap
• Leads and manages projects including system migrations, replacements, and upgrades
• Researches, evaluates, and recommends current and emerging technology solutions
• Collaborates with internal and external stakeholders to gather requirements and ensure alignment with business needs
• Develops detailed system specifications and documentation
• Coordinates planning, testing, and implementation of technology solutions
• Maintains and updates the Technology Replacement Plan (TRP) to support lifecycle management and strategic planning
• Provide technology instruction to both new and current WDE staff
• Assists in managing technology assets and inventory across the agency
• Maintains accurate inventory records for all hardware, software, and mobile devices
• Processes and submits work orders for telecommunication services
• Generates and reviews inventory and asset management reports
• Configures, deploys, and registers mobile devices; ensures inventory records are current
• Prepares and deploys staff workstations to ensure readiness for use
• Coordinates surplus of obsolete or malfunctioning equipment, including secure data wiping in compliance with policy
• Other duties as assigned

PREFERENCES:


Preference may be given to candidates with experience providing Tier 1/Tier 2 technical support for computer and mobile devices, including troubleshooting and repair. Knowledge of current hardware and software technologies and their practical applications, and familiarity with State of Wyoming procurement processes, OCIO/ETS regulations, and technology purchasing or ticketing systems.


KNOWLEDGE:

• Knowledge of current hardware and software technologies and their appropriate applications.
• Knowledge of computer and mobile device support, troubleshooting, and repair.
• Knowledge of principles and practices for installation, maintenance, and troubleshooting of information systems.
• Knowledge of technology purchasing and ticketing systems.
• Knowledge of State of Wyoming procurement regulations and Enterprise Technology Systems (ETS) policies and procedures.
• Knowledge of project management principles and practices.
• Knowledge of business analysis techniques, including cost/benefit evaluation.
• Knowledge of effective communication practices, both oral and written.
• Knowledge of computer systems, software concepts, and standard office equipment.
• Knowledge of documentation, reporting, and research methods for evaluating technology solutions and supporting decision-making.

MINIMUM QUALIFICATIONS:


Education:Bachelor's Degree (typically in Computer Technology)Experience:0-3 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist IIIOREducation & ExperienceSubstitution:4-6years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist IIICertificates, Licenses, Registrations:None

PHYSICAL WORKING CONDITIONS:

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.

NOTES:

• FLSA: Non-Exempt
• This position is not eligible for telework
• Successful applicants must reside in Wyoming or maintain a primary residence within a 100-mile radius of Cheyenne for the duration of their employment with the Wyoming Department of Education.
• Applicants may be asked to provide transcripts of any relevant coursework at the time of the interview or hire.
• Successful candidates must pass a fingerprinting, background, and reference check.

Click here to view the State of Wyoming Total Compensation Calculator.

Click here to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.