Junior Customer Success Manager (Automotive SaaS)

Remote – Must be Located in USA

About Bitesize

Bitesize is a fast-growing startup helping car dealerships reconnect with customers hiding in their database—using a smarter, AI-powered text messaging approach. Our platform drives measurable revenue at a fraction of traditional marketing costs while improving customer satisfaction. We’re generating real revenue with successful clients nationwide and have been featured in Automotive News, Fixed Ops Magazine, and Digital Dealer.

If you’re excited to work in a fast-paced environment where you can grow quickly and make a real impact, we’d love to meet you.

About the Role

We’re hiring a Junior Customer Success Manager to help manage and grow relationships with our customers.

This is an early-career Customer Success role designed for someone who has some experience in SaaS or client-facing roles and is ready to take ownership of customer relationships. You’ll work closely with customers to ensure successful onboarding, strong product adoption, and long-term value.

What You’ll Do

• Support the full post-sale lifecycle, from onboarding through ongoing engagement
• Act as a primary point of contact for a portfolio of customers (with guidance)
• Drive product adoption and usage across accounts
• Build strong relationships and ensure customers are seeing value from the platform
• Identify risks early and escalate issues proactively
• Support renewals and expansion opportunities
• Track customer health, usage, and engagement metrics
• Collaborate with Sales, Product, and Operations to improve customer outcomes
• Contribute to building scalable Customer Success processes

What We’re Looking For

Required

• 1–3 years of experience in:
• Customer Success
• Account Management
• Client-facing SaaS roles
• Strong communication and relationship-building skills
• Ability to manage multiple customers in a fast-paced environment
• Proactive mindset with strong attention to detail
• Comfortable working with data and tracking performance metrics
• Experience using CRM or customer tools (Salesforce, HubSpot, etc.)

Preferred (Not Required)

• Experience in SaaS industries such as:
• Hospitality / Restaurant Tech (POS, reservations)
• Real Estate / PropTech
• Healthcare or Construction SaaS
• Exposure to:
• Customer onboarding
• Product adoption
• Retention or account growth

What Success Looks Like

• Customers are successfully onboarded and actively engaged
• Strong customer relationships and positive feedback
• High levels of product adoption and usage
• Contribution to retention and account growth

Compensation

OTE: $65k–$80k

Base salary expected to be approximately 75–80% of total compensation, with the remaining portion tied to performance-based variable compensation.

Additional benefits include:

• Performance bonus tied to retention and account health metrics

• Full benefits package

• Opportunity for growth as the company scales

Why Join Bitesize

• High-visibility role with direct impact on company growth
• Close partnership with leadership
• Clear growth path into CS leadership
• Fully remote within the U.S.

Our Commitment to Inclusion

At Bitesize, we believe inclusion and diversity are essential to building meaningful connections with our people, customers, and communities. We value different perspectives and encourage everyone to bring their whole selves to work.

Bitesize is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other legally protected status.