JobSummary
The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.
LowGrade
5
HighGrade
6
PromotionPotential
6
OrganizationCodes
LL/LL02
Relocation
False
HiringPath
MCOTags
TotalOpenings
1
AgencyMarketingStatement
TravelCode
0
MajorDuties
- Job Summary: The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel. This position is located in the Customer Services Department, Customer Experience Center (CEC), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). The Customer Experience Center communicates, markets, brands, and delivers customer service to the House community. Within Customer Services, First Call provides frontline response to general House questions and inquiries. This position serves as the Junior Customer Solutions Representative and reports to the First Call management team. Grade level at time of appointment is determined by experience and designated level of responsibility. The position does not have day-to-day supervisory/managerial responsibilities. This position has access to Personally Identifiable Information (PII). Primary Duties/Responsibilities: Provides passionate customer service and support in a wide variety of service and administrative areas. Consistently exemplifies a pleasant and courtesy attitude with all customers in a high traffic environment. Provides assistance to customers in a professional, courteous and tactful manner. Delivers the CAO-wide customer service standards. Analyzes incoming work requests to either satisfy the request within First Call or determines the proper workflow routing for the work request with the aim of providing a resolution at the first point of contact. Develops and maintains a tracking system to promote customer follow-up practices and obtains customer satisfaction feedback on the CEC customer experience. Performs precise customer request creation, data entry, and workflow routing for walk-in work requests. Maintains the weekly and monthly calendar for assigned CAO special event rooms Maintains emergency materials and constantly updates contact information for all First Call staff. Organizes and maintains office supplies, equipment inventory and equipment maintenance request within the First Call office. Acts as a solutions provider to resolve customer requests. Coordinates and supports day-to-day office activities/operations. Assists in developing systems to track in-person customer interactions. Maintains general working knowledge and understanding of First Call’s services, practices, and procedures. Provides general support with/on a wide variety of administrative and customer focus tasks, as well as other miscellaneous assignments and planning initiatives. Completes and applies all assigned training required to perform existing and future work. Performs other official duties as assigned.
Education
Requirements
Evaluations
You will be evaluated using a structured interview process.
HowToApply
Qualified candidates please submit your resume online by following the instructions in this link.
WhatToExpectNext
Qualified Candidates will be contacted directly.
RequiredDocuments
Resume
Benefits
OtherInformation
KeyRequirements
WithinArea
False
CommuteDistance
0
ServiceType
02
AnnouncementClosingType
01
AgencyContactPhone
202-225-2926
SecurityClearance
Not Required
DrugTestRequired
False
AdjudicationType
