J.P. Morgan Wealth Management - Product & Experience - Vice President - Account Opening & Onboarding

We are a dynamic and entrepreneurial team, we collaborate, we encourage bold ideas, we deliver world class experience for our customers.

As part of The JPM Wealth Management Product & Experience organization, you will build and lead mission-critical processes, develop data-backed approaches, and design solutions. In this role you will be part of the organization leading JP Morgan's digital advisor transformation in the fast-paced digital landscape of financial services. Our Product teams provide critical insights to shape product direction, ensure cross-functional alignment of goals and execution, and help teams guide strategic partnerships and new initiatives.

The JPM Wealth Management Account Opening & Onboarding team builds scalable and integrated customer-facing experiences that make it seamless to establish new investment accounts with J.P. Morgan Wealth Management. Across web and mobile platforms, and self-directed and advisor-led relationships, the Account Opening team delivers solutions that are delightful for clients and impactful for the business, while still meeting the requirements of controls, ops, and other stakeholders. This is an in-demand team supporting a complex product, responsible for making the first impression for the firm of what clients can expect in their digital wealth experience.

Job Summary

A successful candidate craves the opportunity to build out new products while also reinvigorating and re-examining established products. You see the big picture and what needs to be done, but more importantly why it is important and how it all fits together. You are a strategic thinker, an outstanding relationship builder, execution-oriented, and a change agent. As a self-driven, multi-tasker with excellent communication skills, you understand and frame issues to make decisions, simplify complex problems, and remove obstacles. You guide seamless and near flawless program execution to meet the needs of a fast-paced organization. Our ideal candidate is can collaboratively build on, and evolve our future of work strategy with a passion and proven acumen for strategy, experience design, process excellence and change management.

Job responsibilities

• Define a multi-year product strategy for opening self -directed investing accounts, translating strategy into actionable deliverables, and energizing peers and leadership about those deliverables
• Define current-state pain-points and identify broader industry trends in the Wealth Management space to influence future state visions
• Generate ideas for continuous improvement and process improvements to promote productivity, efficiency, and increased collaboration across multiple scrum teams
• Lead the product development lifecycle by owning and writing detailed requirements that capture functional, design, and control/regulatory features. Conduct Discovery sessions to clarify and prioritize requirements
• Proactively analyze data to uncover insights that drive business value and impact including competitor reviews, market trends, customer demand, and user behavior. Leverage data-driven experimentation and measurement frameworks to ensure key results are on track
• Set and manage business/ user expectations and day to day interaction; drive consensus and accountability across all functions; lead project planning, weekly meetings, and presentations as needed. Serve as a liaison with other product owners and scrum teams across lines of business and across product structures to ensure goals and requirements are communicated and understood by stakeholders

Required qualifications, capabilities, and skills

• 5-10 years of product management or business analyst experience with a strong analytical background; project management experience a plus
• Prior experience in either the wealth management industry or building client facing journeys a major plus
• Can understand the details of complicated subject matter (technical system architecture, industry regulatory requirements) and communicate the important details to partners
• Execution focused and able to organize, prioritize and manage multiple streams of work simultaneously
• Strong partnership record and ability to build effective business relationships required to leverage parts of the organization when needed
• Comfortable with ambiguity, ability to act independently, demonstrate leadership and take initiative but work equally well within a dynamic and fast paced team environment