The Innovation and Technology Services (ITS) Department provides reliable, responsive, and cost-effective technology solutions that support Cumberland County’s operations and strategic initiatives. Through a collaborative team approach, ITS delivers a wide range of services, including network infrastructure, enterprise applications, GIS, and technical support to meet the needs of County departments. The GIS Analyst I plays a key role in delivering GIS analysis, mapping, and support services, with a strong emphasis on public safety operations. This position supports critical functions such as 9-1-1 Dispatch, Fire, Sheriff’s Office, and Animal Control by ensuring accurate geospatial data and timely mapping solutions. If you are detail-oriented, service-driven, and ready to contribute to mission-critical operations, we encourage you to apply.
- Create, edit, maintain, and validate GIS spatial datasets and layers within the ArcGIS environment
- Manage and update key datasets including street centerlines, address points, hydrants, boundaries, and emergency response zones
- Deploy GIS data layers to enterprise applications and ensure proper functionality across systems
- Troubleshoot and resolve GIS data issues, ensuring minimal disruption to operations
- Apply quality control standards to maintain data accuracy, integrity, and currency
- Ensure 9-1-1 addressing data is accurate, tested, and synchronized with systems such as ALI, MSAG, and ESN
- Utilize GIS survey and GPS data to verify and maintain spatial data accuracy
- Track and manage issues through the helpdesk system, providing timely updates to stakeholders
- Support development of maps, reports, and visual data presentations using automation and analytical tools
- Assist with GIS standards, system analysis, user training, and documentation, including manuals and instructional materials
Graduation from an accredited four-year college or university with a degree in Geography, GIS or Planning, or a related field: or an equivalent combination of education and experience.
Management Preference:Experience in the suite of ArcGIS server- Knowledge of methods to create, edit, and analyze GIS data, including GIS toolsets, file formats, map projections, and digital compilation techniques.
- Knowledge of principles, techniques, and standards of base mapping, cadastral mapping, and geographic information systems technologies.
- Knowledge of configuring and implementing GIS-centric systems, including damage assessment, disaster recovery, and emergency dispatch–related systems.
- Knowledge of effective collaboration and communication practices used to exchange information and respond to questions from managers, clients, customers, and the general public.
- Skill in organizing, analyzing, interpreting, and resolving general GIS-related issues.
- Skill in reading, analyzing, and interpreting business publications, professional journals, manuals, technical procedures, and governmental regulations.
- Skill in working collaboratively with other staff members in a team environment.
- Skill in writing reports, technical summaries, memorandums, and procedure manuals.
- Skill in communicating technical information clearly to non-technical individuals.
- Skill in gathering, compiling, and analyzing statistical data and presenting it in an organized, understandable format.
- Ability to establish and maintain effective working relationships with other departments and stakeholders.
- Ability to analyze, interpret, and resolve GIS-related problems using sound judgment.
- Ability to communicate effectively with diverse audiences, including management and the general public.
- Ability to translate complex technical GIS information into clear, accessible language.
- Ability to organize and present data and information in a logical and meaningful manner for intended audiences.
Conditions of Employment:
A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.
Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
