IT Support Specialist

Description

The IT Support Specialist is responsible for providing day-to-day help desk and technical support to end users. This role is primarily focused on IT support functions (approximately 70%), with additional responsibilities (30%) that include field work such as cabling, equipment installation, and on-site technical support.

The position supports both desk-based and hands-on technical activities, including troubleshooting, system setup, and user assistance across a variety of IT environments.

• Provide IT support for desktops, laptops, printers, IP phones, and other peripherals
• Troubleshoot hardware, software, and network connectivity issues
• Respond to help desk requests and support users both remotely and in person
• Set up and configure workstations, user accounts, and equipment
• Perform basic network troubleshooting (IP addressing, switches, connectivity)
• Document issues, resolutions, and procedures clearly and consistently
• Assist with administration of systems, networks, and user environments
• Support and maintain technologies such as Active Directory, VMware, and Microsoft systems
• Research, test, and assist with implementation of new IT solutions
• Train and support end users as needed
• Collaborate with team members and communicate effectively across departments
• Run and terminate Ethernet/network cabling
• Assist with installation of network equipment and switches
• Support setup of IP cameras, NVR systems, and AV equipment
• Travel to local offices and occasional remote locations, including overnight travel as needed

Requirements

• Experience in IT support, help desk, or desktop support
• Strong troubleshooting skills across hardware, software, and networking
• Knowledge of Windows OS, PC hardware, and Microsoft Office
• Basic understanding of networking (TCP/IP, switches, connectivity)
• Ability to manage multiple tasks and work independently
• Strong communication and customer service skills

• Associate’s degree in IT, computer networking, or related field
• CompTIA A+, Network+, or similar certifications
• Experience with Active Directory or VMware
• Experience with structured cabling or low-voltage systems
• Familiarity with IP cameras, NVR systems, or AV equipment

• Ability to lift up to 40 lbs.
• Mix of desk work and physical tasks (equipment installation, cabling)
• Work in office and occasional industrial environments
• Ability to work in confined spaces, on ladders, and on elevated equipment such as scissor lifts and boom lifts, as needed