IT Support Desk Analyst

Job Summary:

Our client is seeking an IT Support Desk Analyst to join their team! This position is located in Chesterfield, Missouri.

Duties:

• Assisting staff that are having difficulties with their computer
• Participating in the maintenance of several thousand laptops, desktops, and mobile devices

Desired Skills/Experience:

• 2+ years Support Desk experience or equivalent experience preferred
• Ability to create PowerShell scripts to automate tasks
• Competency in supporting the Microsoft Office 365 suite, including but not limited to Word/Excel/PowerPoint/Outlook/Microsoft Teams
• Ability to troubleshoot, research, and resolve challenging technical issues
• Have working knowledge of IT networking technologies
• Able to create and maintain documentation that can be used by others
• Must demonstrate a high level of professionalism when working with customers up to and including C-level executives
• Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations
• Detailed understanding of the Windows operating systems 10 and iOS devices from an “under the hood”, detailed support level
• Skilled in configuring, deploying, and troubleshooting a variety of PC hardware
• Capable of self-managing assignments with little supervision
• Able to complete tasks on-time, and report conflicting priorities

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $20.00 and $29.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.