Seven years of experience in information technology; OR
Six years of full-time work experience in any field plus five years of experience in information technology; OR
An associate's degree in information technology plus five years of experience in information technology; OR
A bachelor’s degree plus five years of experience in information technology; OR
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR
A master’s degree plus four years of experience in information technology.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
Enterprise VoIP Systems Leadership & Strategy
•Provides strategic leadership and advanced technical oversight for IP Inventory Management, Billing, and Order Provisioning of enterprise-wide IP communications systems governed by the Office of Technology Services (OTS).
•Serves as senior administrative Subject Matter Expert (SME) for all OTS-provisioned IP communication services, ensuring operational excellence across OTS managed converged LAN and SD-WAN networks statewide.
•Leads technical analysis, planning, and deployment of enterprise-class VoIP communication systems, and eFax services, driving modernization, and alignment with NCS organizational goals.
•Collaborates with Operational Support and Service Delivery Leadership and other internal sections to develop and execute strategic and tactical plans for VoIP infrastructure, including the standardization of IP communications hardware and soft client device standards.
•Oversees inventory lifecycle management of VoIP network assets including contract administration, stock level monitoring, and procurement tracking via enterprise Inventory Management Software and Asset Management Systems.
•Assists management with the development and enforcement of cost allocation models, cost recovery strategies, and internal controls for VoIP Inventory and billing systems, ensuring accuracy, transparency and fiscal accountability.
Expert Technical Consultation & Support
•Provides expert-level technical consulting and assistance to both technical support staff and management.
•Serves as the Subject Matter Expert (SME) across multiple core functional areas, collaborating seamlessly with technical staff from other teams, third-party contractors, and vendors to diagnose and resolve complex issues.
•Delivers top-tier technical support within NCS for VoIP communications, including analyzing and troubleshooting intricate hardware and software-related communication problems.
•Designs, develops, implements, and documents new initiatives and lines of services related to VoIP Communications as directed by OTS management.
Operational Management and Backup
•Ensures the smooth and efficient provisioning of IP communication services, maintaining consistently high standards of service delivery.
•Participates in technical discussions related procurement and contracts for the selection of VoIP Session Initiated Protocol (SIP) and IP Communications hardware, software, management tools and operational support services.
•Serves as primary backup for the NCS Service Delivery Manager overseeing orders, troubleshooting tickets, and billing operations.
•Assists in the development of Invitation to Bids (ITBs) and Request for Proposals (RFPs).
•Acts as a technical contract manager once agreement has been awarded and executed, verifying that all technical obligations are met managing relationships with multiple vendors for outsounced VoIP communcations services.
•Manages and/or administers state-owned VoIP communications billing elements as deemed appropriate.
Strategic Advisory and Innovation
•Consults and advise OTS Executives, DOA Management, and other state organizations regarding highly complex VoIP technological advancements and potential network infrastructure integration.
•Stay abreast of industry trends and emerging technologies to recommend innovative solutions that enhance the state's communication capabilities.
Emergency and Diaster Response Support
•Participate in remote voice and network support during declared emergencies and disasters.
•May provide operational support for agency Emergency Support Functions (ESFs) to ensure continuity.
•May coordinate disaster recovery activities with other teams and stakeholders.
Research and Professional Development
•Conducts independent research on emerging telecommunications and network technologies.
•Participates in vendor briefings, training, and workshops to maintain up-to-date expertise.
•Evaluates and recommends technologies applicable to statewide multi-service network environments.
Other Duties as Assigned
•Performs special projects, reporting, studies, and other responsibilities as directed by leadership.
Position-Specific Details:
Appointment Type:This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.
Louisiana is a "State as a Model Employer" for People with Disabilities.
How To Apply:
No Civil Service test scoreis required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Prior to a new hire, a background check, including criminal record histor,y will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system.
Applicants qualifying based on college training or receipt of a bachelor's degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.
For further information about thisposting, please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email:Erica.Gay@la.gov