Seven years of experience in information technology or administrative services; OR
Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR
An associate's degree in information technology plus five years of experience in information technology or administrative services; OR
A bachelor’s degree plus five years of experience in information technology or administrative services; OR
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR
A master’s degree plus four years of experience in information technology or administrative services.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
Lead edge network development and implementation efforts in coordination with OTS architectural strategy:
•Collaborate with the OTS network architect in researching and developing new edge network technologies for deployment across agency and multi-tenant facilities
•Author and maintain implementation strategies, technical standards, and repeatable playbooks for use by OTS staff and contractors
•Translate architectural designs into executable deployment methods that integrate both modern and legacy networking technologies
•Provide subject matter expertise for complex edge deployments, including SDN platforms, enterprise Wi-Fi, and secure access control
•Lead implementation and lifecycle management of Network Access Control (NAC) systems used statewide, including policy enforcement and integration with agency infrastructure
•Support hosted VoIP infrastructure through technical improvements to routing, prioritization, segmentation, and quality of service (QoS) for voice traffic, including integration with edge firewalls, switches, and IP addressing plans
•Ensure that all implementations maintain alignment with core/data center interoperability standards and statewide IT policies
•Coordinate with regional and core networking teams to ensure alignment of edge deployments with centralized infrastructure and security practices
•Serve as a lead resource for technical planning, staging, and validation of edge hardware and software
Serve as a Tier 3 escalation point for edge network incidents and complex troubleshooting:
•Resolve critical and persistent network issues escalated from regional engineers or the OTS Network Operations Center (NOC)
•Lead root cause analysis and post-incident reviews for edge-related disruptions, documenting findings and corrective actions
•Work with vendors and internal teams to resolve service-impacting issues across both NAC, SDN, hosted VoIP, and traditional technologies
•Troubleshoot hosted VoIP-related network issues such as jitter, latency, packet loss, misconfigured VLANs, and voice traffic path inconsistencies, including firewall and NAT traversal issues
•Maintain thorough documentation of problem resolution procedures and recurring technical patterns
Train and mentor OTS network engineers and field technicians:
•Deliver formal and informal technical training sessions to lower-level engineers on tools, techniques, and deployment practices
•Guide teams on interpreting and applying OTS-developed implementation playbooks
•Provide coaching and feedback during project execution and troubleshooting engagements
•Provide technical guidance on hosted VoIP infrastructure, emphasizing voice traffic prioritization, network path optimization, and integration across LAN/WAN boundaries to ensure performance and reliability
Disaster Recovery and Business Continuity
•Contributes to the development and testing of disaster recovery plans and procedures for core and data center infrastructure.
•Provides operational support for agency Emergency Support Functions (ESFs) to ensure continuity.
Maintain expert-level technical knowledge and pursue continuous professional development:
•Sustain a deep understanding of both edge and core networking technologies, including routing protocols, switching platforms, SDN architectures, wireless systems, NAC systems, hosted VoIP, and interoperability best practices
•Assess advancements in communication platforms and associated network requirements to refine configurations, improve service performance, and develop training content for both personal development and for OTS staff involved in support and troubleshooting
•Complete ongoing training, certifications, and hands-on evaluations to stay current with enterprise networking trends and tools used by OTS
Perform other duties as assigned:
•Contribute to strategic planning initiatives, technical evaluations, or other statewide IT projects as directed by OTS leadership
Position-Specific Details:
Appointment Type:This vacancy will be filled bypromotionof a current classified permanent status Louisiana Office of Technology Services employee. A permanent status employee may be required to serve a new probationary period in lieu of promotion.
Louisiana is a "State as a Model Employer" for People with Disabilities.How To Apply:
No Civil Service test score isrequired in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system.
For further information about this posting, please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email:Erica.Gay@la.gov