IT SPECIALIST (CUSTSPT) TITLE 32

LowGrade

9

PromotionPotential

11

AgencyMarketingStatement

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. The National Guard is the oldest component of the Armed Forces of the United States. Since the earliest American colonial days, citizens have joined together for collective defense. We have a proud tradition of coming to the aid of our friends and neighbors in times of serious emergencies. Join our National Guard team and serve your nation, your states and your community!

HowToApply

To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12957862 A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

BenefitsUrl

https://www.abc.army.mil/

DrugTestRequired

False

PositionSensitivitiy

Noncritical-Sensitive (NCS)/Moderate Risk

MajorDuties

• As a IT SPECIALIST (CUSTSPT) TITLE 32, GS-2210-9/11, you will serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications. Major Duties - This is NOT an all-inclusive list: Provide customer technical assistance and support for all users. Work with the CFP and customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and equipment configurations. Work with customers to ensure efficient operations which support each units' requirements. Determine customer requirements and assist customers by recognizing and analyzing trends and providing instruction and orientation services. Plan, coordinate, install, and continuously analyze system design, hardware and software. Analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. Track life of system equipment, prepare and provide analyses to determine future maintenance and replacement costs to help justify budget submissions. Recommend methods and procedures and coordinate corrective action to optimize utilization of present equipment. Perform system audits to assess security parameters and performance of IA controls within the network environment. Optimize the functionality and performance of hardware and software systems and ensure availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties. Perform testing, troubleshoot, correct problems, and distribute workload relative to interface and interoperability of system components such as hardware, systems software, and applications programs. Assess and mitigate security vulnerabilities of installed system hardware and software. Develop, recommend, and install solutions and upgrade to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Run tests to verify operability and functionality; analyze hardware and software malfunctions to resolve physical and logical processing problems; and recommend acquisition of programs, process or equipment which will resolve operational problems. Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP. Respond to trouble reports by analyzing problems, providing solutions, and recommending actions necessary to avoid future difficulties such as enhancing, replacing, or modifying existing programs, applications, and equipment.

JobSummary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTSPT) TITLE 32, Position Description Number D2182P01 and is part of the IL 182 AW, National Guard.

Relocation

False

DetailStatusUrl

https://apply.usastaffing.gov/Application/ApplicationStatus

WithinArea

False

CommuteDistance

0

WhatToExpectNext

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

KeyRequirements

AnnouncementClosingType

01

AgencyContactEmail

[email protected]

AgencyContactPhone

(309)633-5262

HighGrade

11

HiringPath

• nguard

Education

If you are using Education to qualify for this position: At the GS-9 level, a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree may be substituted. At the S-11 level, a Ph.D. or equivalent, or 3 years of progressively higher-level graduate education leading to such a degree. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.All academic degrees and coursework must be from accredited or pre-accredited institutions. You must provide OFFICIAL transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.

RequiredDocuments

To apply for this position, you must submit a complete Application Package which includes: REQUIRED DOCUMENTS: Your resume that clearly demonstrates experience that meets the requirements of this position. Your resume must contain identifiable information such as your name, address, and phone number. It should also show your work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed. SF-50 - Must include if you are a current or previous federal employee. Other supporting documents (as applicable): Certifications DD-214 SF-50 Official Transcript NGIL Form 73 https://www.il.ngb.army.mil/Portals/30/Documents/Jobs/NGILForm73.pdf?ver=2019-05-01-161908-260 *NGIL Form 73 - Illinois National Guard Technician Program Supplement to Application for Dual Status (DS), to reflect military qualifications. Complete and accurate data is essential to ensure fair evaluation, applicants with no military qualifications must submit form stating, "not applicable" and signature on page 2 of the NGIL Form 73. Documents NOT accepted: photographs, copies of position descriptions, training certificates, performance ratings, awards, and letters of appreciation.

OtherInformation

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)). If you are needing some extra information regarding Federal Resumes, you should consider these tips from USA Jobs: USAJOBS Help Center | What should I include in my federal resume?

ServiceType

02

ApplyOnlineUrl

https://apply.usastaffing.gov/Application/Apply

Requirements

This is an excepted service position that requires membership in the Illinois National Guard and in the military grade listed in the announcement. This is required prior to the effective date of placement. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position. IAW The Fair Chance Act, Agency employees may not request criminal history information at the point of initial application, upon receipt of an application, or prior to, during or after a job interview. If an Optional Form (OF) 306, Declaration of Employment is submitted prior to the point of a conditional offer, questions related to background information section may not be asked. Selectee will be required to wear the military uniform. Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment. Males born after 31 December 1959 must be registered for Selective Service. Federal employment suitability as determined by a background investigation. This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position. Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day. INCUMBENT CONDUCTS INFORMATION ASSURANCE FUNCTIONS SHALL COMPLY WITH THE REQUIREMENTS OF THE CERTIFICATION PROGRAM AND WILL BE REQUIRED TO OBTAIN AND MAINTAIN CERTIFICATION. CERTIFICATION REQUIREMENTS ARE OUTLINED IN DOD INSTRUCTION 8570.01-M Participation in direct deposit is mandatory.

OrganizationCodes

AF/AFNG

MCOTags

Benefits

AdjudicationType

• National security

TotalOpenings

1

TravelCode

1

Evaluations

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Customer Service System Administration Technical Competence Technology Awareness

SecurityClearance

Secret