IT Site Support Specialist

Full‑Time | On‑Site | Intermediate Level

Position Overview

An IT Support Technician is needed to provide hands‑on technical support for end users across multiple sites. This role includes troubleshooting hardware, supporting software installations, assisting with mobile devices, and performing basic network checks before escalating issues. The position is long‑term, stable, and intended to convert into a full‑time role with opportunities for growth.

Key Responsibilities

• Provide on‑site support for desktops, laptops, and related hardware.
• Troubleshoot issues with monitors, keyboards, mice, handheld devices, and mobile equipment.
• Support mobile devices, including phones and tablets, across multiple operating systems.
• Install, configure, and update hardware and software as needed.
• Perform basic network connectivity checks and escalate complex issues to specialized teams.
• Maintain strong customer service standards when assisting end users.
• Document work, track issues, and follow established support processes.
• Support IT asset management activities, including procurement, configuration, repair, and tracking.
• Assist with local projects, equipment upgrades, and general IT operations.
• Travel occasionally to nearby sites as needed.

Skills & Attributes

• Strong troubleshooting skills for both hardware and software.
• Ability to support end users with patience, professionalism, and clear communication.
• Strong customer service mindset and ability to work with users of all technical levels.
• Ability to work independently and manage multiple tasks.
• Basic understanding of network connectivity and how systems communicate.
• Reliable, respectful, and able to maintain positive working relationships.

Qualifications

• Experience in desktop or technical support preferred.
• Familiarity with modern operating systems and general IT support practices.
• Ability to lift and move equipment as needed.
• Valid driver’s license and ability to travel occasionally.
• Additional experience with deployment tools, antivirus platforms, or backup systems is a plus but not required.

Work Environment

• On‑site technical support across multiple nearby facilities.
• Stable, long‑term role with the expectation of full‑time conversion.
• Occasional travel may be required after conversion.

Job Type & Location

This is a Contract position based out of Asheville, NC.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Asheville,NC.

This position is anticipated to close on Apr 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.