IT Service Desk Field Technician

Overview

Opportunities abound at SOUND!

SOUND Behavioral Health is growing, and we are hiring an IT Service Desk Field Technician in Tukwila, WA!

This technician will provide frontline Tier 1 technical support to end-users at Sound and its partner agencies. The Field Technician is a customer-facing role, serving as our department's first line of support.

The Field Technician defines technical problems and works with team members to resolve them promptly and/or determine solutions, with the support of Tier 2 for resolution as needed. This person also performs ongoing activities to maintain and enhance the overall technologies utilized by the organization.

Schedule: Monday-Friday 8:00am-5:00pm.

Location: This is an in-office position split between our Tukwila office and various locations throughout King County.

Accepting Applications until May 11th, 2026.

Responsibilities

ESSENTIAL FUNCTIONS AND DUTIES

• Provides frontline IT support services to end-users with a focus on helping them achieve positive business results.
• Troubleshoots Microsoft Windows, Office applications, and basic end-user connectivity issues.
• Sets up printers, installs and configures end-user laptops and desktops, and provide phone system administration.
• Applies software image of office workstations; desktops, laptops.
• Proactively identifies, resolves problems, and research answers and provides resources to other IT team members and users.
• Provides Access Management services: creates and assigns user IDs; maintains security group permissions, email distribution groups and other accesses as required.
• Performs desktop maintenance and support for Windows workstations.
• Supports VOIP phone system including new phone line installation, adds, moves, and changes
• Works collaboratively with other Technology Department colleagues and Project Leads to provide content expert assistance as required.
• Travels to different Sound locations to troubleshoot, deliver, and set-up computer equipment.

SUPPLEMENTAL FUNCTIONS

• As required, trains users on the use of email, telephones, and other software, as well as on IT policies and procedures.
• Performs other duties as needed and/or assigned.

KEY WORK RELATIONSHIPS

This Field Technician works closely with the Technology Support Team and requires the team member to demonstrate strong competency and exemplary trustworthiness to Sound supervisory and line team members throughout all departments of the company daily.

Qualifications

EDUCATION AND EXPERIENCE

• Minimum of two years of advanced technical support.
• Proven customer or client service experience.
• Demonstrable Windows operating system and MS Office expertise.
• Proven experience in Microsoft Active Directory environments.
• Experience in the following technologies: Windows for desktop, basic Active Directory maintenance, Network Printing.
• Experience supporting mobile devices including iPhones.
• Experience utilizing industry best practices and products to address risks and situations found in modern computing environments.
• College degree in related field preferred.
• Experience in a healthcare setting is desirable, but not required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong and diverse knowledge base and proven experience in multiple areas of Information Technology.
• Outstanding customer service skills.
• Excellent organizational skills and attention to detail.
• Must be able to communicate effectively (both orally and in writing).
• Ability to analyze reports and general documents.
• Excellent logic and ability to define and creatively problem solve complex situations.
• Broad awareness of enterprise information systems technologies.
• Ability to troubleshoot PC hardware – Desktop, Laptops.
• Ability to manage multiple tasks with varying priorities.
• Familiarity with ITIL Service Desk best practices and procedures.
• A+ Certification Preferred

CERTIFICATES, LICENSES & REGISTRATIONS

• Washington State driver’s license and insurable driving record required.
• Must pass a criminal background check.

PHYSICAL DEMANDS

While performing the duties of this job, an individual must be able to sit at a desk for three or more hours a day and use office equipment, including phones and computer keyboards. Individuals must be able to engage people over the phone and in person by voice. The individual in this Job is regularly required to use hands, reach with hands and arms, and is frequently required to stand, sit, and stoop or kneel, and may need to lift 25 pounds on occasion. The individual is required to visit various locations and walk on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Regular attendance is an essential function of the job. Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions. This position requires working at various properties and on a varied schedule.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the Job. Team members will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Perks at Sound!

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:

• Medical, Dental & Vision Insurance: Premium 100% paid by Sound forteam member and child coverage to age 26, depending on planselected. Spouse/Domestic Partner coverage available at team member’s cost.

• Life Insurance (2x annual salary + additional $25,000): paid by Sound

• Long Term Disability Insurance (60% monthly salary): paid by Sound

• Retirement Plan: Sound contributes 3% to the team member’s plan; the team member is 100% vested.

• Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member maycontribute to their own plan.

• Health Savings Account:Sound contributes $1,133.33 (individual) or$2,266.67 (family) for eligible team members, pro-rated for new hires infirst year.

• Flexible Spending Accounts:for health care and dependent day carecosts (pre-tax)

• EAP:Employee Assistance Plan

• Vacation:18 days per year, increasing with years of service

• Holidays:9 days per year

• Sick Leave:12 days per year

• Bereavement Leave: for death in the family

• Parking:Free at all Sound sites

• Training:Free in-house professional training and $400 annually + 3paid days approved off-site training

• Service Award:at 5, 10, 15, 20, 25, 30, 35 & 40 years of service

Compensation:$30.19-$33.97 per hour.