Job Summary
This role involves implementing, coordinating and communicating IT-related projects, including escalating risks, and collaborating with internal and external stakeholders. Responsibilities include vendor coordination, setting up hardware/software installations, ordering equipment, customer support, communication with clients, participation in project meetings, adhering to standards established, reporting status updates regularly and any other relevant duties as assigned. The role requires flexibility for night/weekend work and regular travel
Essential Job Functions
• Builds and maintains project work plans and/or schedules
• Assists corporate business development, PMO and IT to build and maintain project work plans on Corporate-initiated projects
• Escalates project issues and/or risks to the IT implementation manager and leadership.
• Works on IT customer support queues, user access form requests and purchase order requests
• Performs site surveys, deployments and participates in go live activities for offices.
• Works with vendors on invoicing, moves, quotes, pricing etc.
• Coordinates with the NOS (New office setup) team on IT updates, office moves, splits and other activities
• Involvement and supervision of installations of new hardware and software
• Assists with identifying project resources needed and assigns individual responsibilities
• Partners with outsourced resources on all projects for effectiveness and efficiencies
• Partners with outsourced Resources to coordinate Technician weekly assignments
• Creates SOP and trains staff to maintain standards and ensure compliance
• Documents all work as required by department standards.
• Work Weekends and nights when required
• Any other work as assigned by supervisor
• Travel required 30%-40%
•*NOTE: The list of tasks is illustrative only and is not a comprehensive list of all functions and tasks performed by this position.
Other Essential Tasks/Responsibilities/Abilities
• Must be consistent with Femwell’s core values.
• Excellent verbal and written communication skills.
• Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines and work under pressure.
• Ability to manage and prioritize multiple projects and tasks efficiently.
• Must demonstrate commitment to high professional ethical standards and a diverse workplace.
• Must have excellent listening skills.
• Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures.
• Must maintain compliance with all personnel policies and procedures.
• Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members.
• An analytical mind.
• An ability to learn new technologies quickly.
• An ability to follow processes.
• Strong documentation skills.
• Commercial and business awareness.
Education, Experience, Skills, and Requirements
• 1-3 years post high school technical training.
• 1-3 years internal or external experience with technology systems, hardware, and Healthcare applications.
• 1-3 years IT support, installation, and repair experience.
• Demonstrated team coordination abilities, with a focus on team dynamics and interpersonal skills.
• Excellent understanding and strong customer focus.
• Able to think strategically and conceptually while managing details.
• Good organizational and technical/troubleshooting skills.
• Able to work independently and be strong team player.
• Strong self-initiative.