IT Field Comm Specialist II / II / Senior | HubWest

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

IT Field Comm Specialist II / II / Senior | HubWest

This role helps keep APS’s communication and technology infrastructure running reliably where it matters most—out in the field. As an IT Field Communications Specialist, you ensure critical technical assets are properly installed, maintained, and improved so services stay connected, even during emergencies. Your work directly supports APS’s mission by enabling fast restoration of services during outages or disasters, helping protect communities and keep power flowing safely and reliably.

What Your Day Would Be Like:

• Install, maintain, and troubleshoot enterprise communication and technical assets in the field to keep systems operating reliably
• Identify design gaps during field work and develop practical redesigns or modifications to improve performance
• Support disaster recovery efforts by helping redesign or reroute traffic to restore services quickly
• Collaborate with internal teams and coordinate third‑party vendors when issues require escalation or specialized support
• Take ownership of field challenges and turn them into solutions that strengthen APS’s technology network

Who We’re Looking For:

• Experience installing, maintaining, and supporting technical or communications equipment in a field environment
• Ability to identify design deficiencies and contribute to redesigns or modifications when conditions change
• Comfort coordinating and directing third‑party support during escalations
• Strong problem‑solving skills, especially in high‑impact or time‑sensitive situations like disaster recovery
• A collaborative, dependable professional who takes pride in keeping critical systems running

Minimum Requirements

IT Field Comm Specialist II | HubWest

• Equivalent to a high school diploma
• PLUS two (2) years related experience troubleshooting and repairing metering and control systems.

IT Field Comm Specialist III | HubWest

• Equivalent to a high school diploma
• PLUS five (5) years related experience troubleshooting and repairing metering and control systems.

IT Field Comm Specialist Senior | HubWest

• Equivalent to a high school diploma
• PLUS seven (7) years related experience troubleshooting and repairing metering and control systems.

Preferred Special Skills, Knowledge or Qualifications:

• Proven experience working on all types of supervisory equipment used by APS.
• Experience in designing, installing, configuring, and implementing public safety microwave radio systems and implementing large scale complex IP networks.
• Knowledge of the functionality of control schematics.
• Demonstrated experience in substation design concepts/practices relating to substation control.
• Thorough understanding of protection, metering, and control concepts.
• Familiarity with electronic circuit fundamentals.
• Demonstrated personal computer skills including working knowledge of both hardware fundamentals and software applications. Ability to travel statewide, work outdoors, and work overtime.

• Technical degree in telecommunication, data communications or equivalent.
• Ability to interpret schematic diagrams and troubleshoot to component level.
• Knowledge to transition to legacy communication to Next Generation Network and Radion equipment.
• Specific knowledge of TCP/IP, network design, network security, propagation, and point to point radio operation using ethernet over microwave.
• Knowledge of building IP networks using MPLS or other network convergence technologies.
• Familiarity with FCC regulations and standards for licensing microwave paths. Understand basic electronics, electrical power systems, the basics of the 7 layers of the OSI model and in-depth knowledge and experience in RF.
• Ability to coordinate and provide direct oversite to Vendor and 3rd part support and other activities within their area of responsibility (AOR).
• Ability to train and mentor junior level staff and perform as SME of all equipment that resides within their AOR.
• Ability to work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends and holidays.

Major Accountabilities

1) Install, assemble, design repairs, adjust, test, and maintain telecommunications equipment such as wired and wireless telecommunications systems devices, microwave, IP Networks, Radio Frequency (RF) Communications systems, Voice & Data communications, VoIP, Cameras, Wi-Fi, fiber optics, WAN/FAN/LAN technologies, all of which make up the Next Generation Network.
2) Troubleshoots and design repairs on a wide variety of computer aided telecommunications devices such as Portable/Mobile and Radio Repeaters, radio dispatch consoles, electronic and electro-mechanical equipment, SCADA systems, Fiber, DWDM, telemetry and GPS systems, wired and wireless network equipment.
3) Regularly use diagnostic software for localizing equipment and system problems, specialized testing equipment such as communications analyzers, digital oscilloscopes, Radio Service Monitors, digital multimeters, cable verifier, spectrum analyzers, frequency counters and RF power meters.
4) Performs remote/Centralized management of systems through Management software.
5) Install, repair and maintain Carrier Class Digital Microwave (MW), and Radio Frequency (RF) Data Link equipment.
6) Must be able to coordinate and provide direct oversite to Vendor and 3rd part support and other activities within their area of responsibility (AOR).
7) Is expected to train and mentor junior level staffing, they must be the SME of all equipment that resides within their AOR.
8) Ability to work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends and holidays.
9) Must display a mastery of knowledge of AC/DC Power/Amperage and understand the safety aspects of working in high voltage environments.
10) This position requires ability to work alone and with team members as well as customer departments to design highly reliable and timely solutions. The type of work will include working on ladders, and lift platforms. Installing microwave radios, network switches, routers, and the use of power and hand tools.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

CIP Requirement:

This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will be obtained through the pre-employment background check process (or, for current employees, through supplemental background check process) to fulfill the CIP access requirements. In addition, this position requires an additional background check every seven years to maintain access.

Onsite: Requires work to be performed in the field and/or at an APS facility. Depending on the responsibilities of the role, this may include, but is not limited to, working at a power plant, job site, or in the community.

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Role types are subject to change based on business need.