IT Engineer
Duration: 12 Months + possible extension
Tax Work Location: One Pennsylvania Plaza, 26th Floor, New York, NY, USA
Interview process - with 2-3 members - 2-3 interviews, most likely on-site
Fully On-site starting in July
Additional Notes from HM on intake call
- Primarily working withing Okta (mostly settings and things are set up correctly) and Atlassian - JSM - set up forms, automation etc. - 50% will be within Jira
- Handling tickets daily in Jira, Atlassian mainly
- Add/remove users
- Updating S/W
- Some scripting exp preferred
- Python preferred
- Some meetings for clarification of project needs
- Not a lot of hand holding
- AI knowledge preferred
- On and off boarding provisions
- W/w other teams setting up SSO's.
Top 3 Skills: IT Automation, Jira Administration, Identity Administration
As an IT Engineer, you will play a crucial role in ensuring the technical stability and performance of our IT systems. You will collaborate closely with various departments within Samsung Ads to deliver reliable solutions that support business functions. This role provides the opportunity to contribute to strategic IT initiatives and ensure seamless integration across departments and teams.
You will work with a highly skilled team of engineers to design, implement, and maintain critical IT infrastructure and business systems. Your expertise will help ensure that we are equipped to meet our technical and business goals with efficient, scalable, and secure systems.
Key Responsibilities
- Implement, maintain, and optimize IT infrastructure and systems (Okta, Atlassian, Slack, AWS, Office 365) that support business operations.
- Collaborate with internal teams to understand requirements and provide technical solutions tailored to business needs.
- Troubleshoot and resolve IT system issues in a timely manner, ensuring minimal disruption to operations.
- Monitor the performance and health of IT systems and networks, ensuring they meet internal and external standards.
- Contribute to the design and implementation of IT projects, from planning to execution.
- Ensure the security, integrity, and privacy of business data and information systems.
- Support the deployment of business applications, ensuring alignment with IT infrastructure.
- Assist in developing technical documentation, guides, and policies for internal teams.
- Continuously evaluate industry trends (especially AI) and propose new technologies and solutions to improve systems and efficiency.
- Understanding and experience with using/connecting LLMs to internal company data sources to provide accurate, context-aware, and secure AI solutions.
- Participate in system upgrades and migrations, ensuring smooth transitions and minimal downtime.
Required Skills And Experience
- A strong understanding of computer hardware, systems, operating systems, networking, and automation.
- Experience with IT infrastructure design, implementation, and management, including business systems and cloud technologies.
- ● Hands-on experience troubleshooting IT systems and networks in a dynamic, fast-paced environment.
- Strong knowledge of security protocols and best practices for ensuring system integrity and confidentiality.
- Proficient in managing IT projects and collaborating with cross-functional teams.
- ● Highly organized and able to manage multiple priorities and meet deadlines in a fast-moving environment.
- Strong communication skills and the ability to convey technical concepts to non-technical stakeholders.
- A solution-oriented approach to problem-solving with an eye for detail and efficiency.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience). 5+ years experience
- Fluency in Korean is a plus.
