IT Clinical Application Analyst (Epic Willow)

The Clinical Application Analyst I functions as a team member responsible for assisting in providing application(s) configuration support to enhance department's operational efficiencies, patient safety, and departmental workflow needs.

• Participates in needs assessment, software design, implementation, support, and reporting.
• Assists with data collection from clinical subject matter experts, to facilitate design which will represent an improved clinical workflow.
• Assists with the design of clinical workflow in conjunction with the clinicians; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
• Participates in change management activities to support successful system deployments and enhancements.
• Participates in unit and integrated testing of the software to ensure that the design objectives are met.
• Assists with the development of end-user training materials and supports training efforts.
• Assists other team members in ensuring good documentation standards.
• Provides input into escalation of issues with appropriate internal resources.
• Assists in the development of policies and procedures in collaboration with clinicians, other team members, and IT Application manager. Assists with the development and maintenance of system documentation.
• Troubleshoots issues with vendor assistance, to resolution. Supports/troubleshoots Hospital Information Systems inbound/outbound interfaces as appropriate.
• Creates reports as needed and works problem tickets.
• Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.

• Performs on-call duties as required.
• Works with other application analysts to insure system integrations.
• Utilizes and maintains appropriate change control procedures and standards.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required) and
• Bachelor's Degree (Preferred)

Work Experience

• 1+ years of IT or clinical system super-user experience. (Preferred) and
• Clinical experience and workflow redesign experience. (Preferred) and
• Experience in a healthcare setting. (Preferred)
• Epic Willow Inpatient and/or Willow Ambulatory experience or certification (Preferred)
• Epic Willow Inventory working knowledge or certification (Preferred)
• Pharmacy Technician 3+ years experience in retail or inpatient setting (Preferred)

Knowledge, Skills, & Abilities

• Good written and verbal communication skills. (Required proficiency)
• Ability to work in a team environment. (Required proficiency)
• Knowledge of MS Office. (Required proficiency)
• Understanding of JCAHO and HIPAA requirements necessary. (Preferred proficiency)
• Knowledge of change control procedures and standards. (Preferred proficiency)
• Knowledge of MS Visio and Project. (Preferred proficiency)
• Knowledge of LAN, DNS, and networking. (Preferred proficiency)
• Ability to work with servers and apply software upgrades. (Preferred proficiency)
• Knowledge of disaster recovery and backup procedures. (Preferred proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%