IT Business Systems Analyst III

Overview

Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit parkplaceirvine.com. 

Who we are: 

 

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight entertainment and communication products such as movies, games, live TV, WiFi and Internet services.  We’re also expanding our award-winning GEO connectivity network into the LEO space.  

 

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.  

 

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.  

Responsibilities

JOB SUMMARY

 

The IT Enterprise Business Systems Analyst (BSA) III is a fully qualified Experienced Professional responsible for the development, support, and enhancement of business applications such as ERP, Salesforce, PLM, and other enterprise systems. This role involves working closely with business stakeholders to analyze requirements, troubleshoot issues, and implement solutions. The BSA III plays a key role in ensuring the optimal performance of enterprise systems, participating in both day-to-day operational support and mid-level projects across the organization.

 

MAJOR RESPONSIBILITIES

Description

 

• Enterprise Applications - Support Enhancements 
  
  • Provide support for applications.  Handle more complex issues,  identifying root causes for system or application problems.
  • Perform system configuration changes, customizations, or integrations to resolve issues or implement enhancements, ensuring seamless functionality.
  • Perform detailed analysis of reported issues, identify recurring patterns, and work towards sustainable resolutions to enhance system performance.
  • Publish comprehensive knowledge base articles, including detailed FAQs, troubleshooting guides to support both internal and external users.
  • Create  training materials and conduct training sessions for both enhancements and small-med projects, helping users adapt to new features and processes.
  • Perform comprehensive functional testing and validation to confirm that resolved production issues do not impact other system areas, addressing any identified issues.
  • Document business requirements into clear user stories, perform configuration, and perform in testing solutions to ensure they meet functional needs.
  • Perform initial root cause analysis on recurring issues, collaborating with senior team members to develop preliminary solution. 
  • Develop wireframes for straightforward solutions, ensuring they effectively communicate design concepts to stakeholders.

• System Implementation / Systems Integration
  • Translate business requirements into system design, minimizing the need for custom development, and aligning the solution with business needs.
  • Create detailed system design documentation, including functional specifications, workflows, business rules, interface designs, and data mapping to ensure successful system implementation and integration.
  • Collaborate with developers to ensure that system customizations and extensions meet business requirements and function seamlessly
  • Develop and execute comprehensive test scripts and testing plans (functional and regression). Support system releases and manage the migration to production environments. 
  • Lead UAT efforts by developing testing strategies and working closely with business users to validate that solutions meet their requirements. 
  • Create and maintain detailed documentation for system implementations, knowledge base articles, and troubleshooting guides for internal and external users. 

• Process Improvements
  
  • Analysis of current business processes and identify areas for improvement, supporting initiatives that enhance efficiency, reduce costs, and improve user satisfaction.
  • Process Documentation: Document current business processes, including workflow mapping and capturing key data points for analysis.
  • Data Collection and Analysis: Gather and analyze data on process performance to support improvement recommendations.

 

KNOWLEDGE/SKILL REQUIREMENTS

• Knowledge and skills in one or more of the following enterprise applications
  • Enterprise Resource Planning (ERP):
    • Advanced Salesforce & ERP Proficiency: Skilled in multiple Salesforce modules (e.g., CPQ, Sales Cloud) and ERP modules (e.g., Procurement, Financials); capable of customizing configurations to meet business requirements. 
  • Salesforce:
    • Proficiency in Salesforce declarative configuration (Process Builder, Flows) or  Proficient in setting up and managing complex workflow or ERP system customization
  • ServiceNow:
    • Experience in functional knowledge and demonstrated hands-on experience managing one or more ServiceNow modules.

 

The salary range of $87,000 - $146,000 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.  

Qualifications

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor's degree in computer science, systems analysis, or related technical field, or 9+ years of experience in IT business systems analysis in lieu of degree.
• Lean Six Sigma Green Belt or CBPP is a plus.
• familiarity with Agile and Waterfall, including working in sprints and backlog grooming.

 

OTHER REQUIREMENTS

 

Domestic and International travel may be required (up to 5%).

 

Our Principles:

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude 

 

What We Offer: 

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.

• Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked. 

• Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP. 

• 401K with 50% match on up to 8% contribution, full vested from day 1. 

• Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program. 
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program. 

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporate. 

 

#LI-hybrid

 

REQ-154348

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor's degree in computer science, systems analysis, or related technical field, or 9+ years of experience in IT business systems analysis in lieu of degree.
• Lean Six Sigma Green Belt or CBPP is a plus.
• familiarity with Agile and Waterfall, including working in sprints and backlog grooming.

 

OTHER REQUIREMENTS

 

Domestic and International travel may be required (up to 5%).

 

Our Principles:

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude 

 

What We Offer: 

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.

• Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked. 

• Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP. 

• 401K with 50% match on up to 8% contribution, full vested from day 1. 

• Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program. 
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program. 

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporate. 

 

#LI-hybrid

 

JOB SUMMARY

 

The IT Enterprise Business Systems Analyst (BSA) III is a fully qualified Experienced Professional responsible for the development, support, and enhancement of business applications such as ERP, Salesforce, PLM, and other enterprise systems. This role involves working closely with business stakeholders to analyze requirements, troubleshoot issues, and implement solutions. The BSA III plays a key role in ensuring the optimal performance of enterprise systems, participating in both day-to-day operational support and mid-level projects across the organization.

 

MAJOR RESPONSIBILITIES

Description

 

• Enterprise Applications - Support Enhancements 
  
  • Provide support for applications.  Handle more complex issues,  identifying root causes for system or application problems.
  • Perform system configuration changes, customizations, or integrations to resolve issues or implement enhancements, ensuring seamless functionality.
  • Perform detailed analysis of reported issues, identify recurring patterns, and work towards sustainable resolutions to enhance system performance.
  • Publish comprehensive knowledge base articles, including detailed FAQs, troubleshooting guides to support both internal and external users.
  • Create  training materials and conduct training sessions for both enhancements and small-med projects, helping users adapt to new features and processes.
  • Perform comprehensive functional testing and validation to confirm that resolved production issues do not impact other system areas, addressing any identified issues.
  • Document business requirements into clear user stories, perform configuration, and perform in testing solutions to ensure they meet functional needs.
  • Perform initial root cause analysis on recurring issues, collaborating with senior team members to develop preliminary solution. 
  • Develop wireframes for straightforward solutions, ensuring they effectively communicate design concepts to stakeholders.

• System Implementation / Systems Integration
  • Translate business requirements into system design, minimizing the need for custom development, and aligning the solution with business needs.
  • Create detailed system design documentation, including functional specifications, workflows, business rules, interface designs, and data mapping to ensure successful system implementation and integration.
  • Collaborate with developers to ensure that system customizations and extensions meet business requirements and function seamlessly
  • Develop and execute comprehensive test scripts and testing plans (functional and regression). Support system releases and manage the migration to production environments. 
  • Lead UAT efforts by developing testing strategies and working closely with business users to validate that solutions meet their requirements. 
  • Create and maintain detailed documentation for system implementations, knowledge base articles, and troubleshooting guides for internal and external users. 

• Process Improvements
  
  • Analysis of current business processes and identify areas for improvement, supporting initiatives that enhance efficiency, reduce costs, and improve user satisfaction.
  • Process Documentation: Document current business processes, including workflow mapping and capturing key data points for analysis.
  • Data Collection and Analysis: Gather and analyze data on process performance to support improvement recommendations.

 

KNOWLEDGE/SKILL REQUIREMENTS

• Knowledge and skills in one or more of the following enterprise applications
  • Enterprise Resource Planning (ERP):
    • Advanced Salesforce & ERP Proficiency: Skilled in multiple Salesforce modules (e.g., CPQ, Sales Cloud) and ERP modules (e.g., Procurement, Financials); capable of customizing configurations to meet business requirements. 
  • Salesforce:
    • Proficiency in Salesforce declarative configuration (Process Builder, Flows) or  Proficient in setting up and managing complex workflow or ERP system customization
  • ServiceNow:
    • Experience in functional knowledge and demonstrated hands-on experience managing one or more ServiceNow modules.

 

The salary range of $87,000 - $146,000 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.