IT Business Analyst – Warranty

Mopar is seeking a detail‑oriented and collaborative IT Business Analyst, especially within Aftersales and Service domains. This person is expected to act as a critical bridge between Warranty business stakeholders and IT delivery teams. This role is responsible for analyzing end‑to‑end warranty processes, capturing and translating business requirements into functional system specifications, and supporting the delivery and evolution of enterprise warranty applications in the tightly coupled eco system.

The Business analyst will ensure that the warranty rules, claims workflows, integrations, and data flows are accurately implemented to support compliance, operational efficiency, dealer experience, fraud detection, and analytical insights across Aftersales systems.

• Gather, analyze, and document business requirements related to warranty claims processing, adjudication, policies, labor operations, and reimbursements.
• Translate warranty rules and policies into functional requirements, process flows, business rules, and user stories.
• Map current‑state and future‑state warranty processes, identifying gaps, inefficiencies, or automation opportunities.

Application & Platform Support

• Support enterprise warranty platforms and their integrations with dealer systems (DMS), service systems, parts, pricing, and finance applications.
• Collaborate with Product Owners and IT delivery teams to refine backlogs and prioritize enhancements based on business value and compliance needs.
• Ensure solutions align with Aftersales digital transformation goals and enterprise architecture standards.

Data, Controls & Compliance

• Define warranty‑related data requirements, validations, eligibility rules, and audit controls.
• Support data accuracy, reporting needs, and downstream consumption for analytics, fraud detection, and financial reporting.
• Ensure warranty solutions comply with internal policies, comply with SOXs rules, regulatory requirements, and cybersecurity standards.

UAT & Release Support

• Coordinate and support User Acceptance Testing (UAT) with business SMEs, dealers, and regional teams.
• Develop test scenarios aligned with real‑world warranty use cases and policy variations.
• Support release readiness by validating requirements, managing defects, and assisting with change communication.

• Act as a single point of contact between business warranty teams, IT delivery, vendors, and global/regional stakeholders.
• Facilitate workshops, working sessions, and requirement reviews with Warranty Operations, Finance, Legal, and Dealer Experience teams.
• Communicate clearly on scope, impacts, dependencies, and delivery status.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.