IT & Automation Specialist (Salesforce Experience)
Location: Melville, NY
Company Overview
Big Think Capital, the #1 online alternative financing marketplace, is expanding our technology team! We’re looking for an IT & Automation Specialist who is passionate about technology, system reliability, and automation-driven efficiency. This role blends traditional IT responsibilities with exposure to automation tools and system integrations. The ideal candidate is detail-oriented, eager to learn, and comfortable troubleshooting both hardware/software issues and automation workflows that power the company’s operations.
Responsibilities include, but are not limited to:
- Respond to first-level help desk support tickets by performing troubleshooting and analysis on hardware, software, and network systems.
- Set up and maintain desktop and laptop computers, including peripherals, printers, and mobile devices.
- Maintain and track IT inventory, ensuring all devices and software licenses are properly documented.
- Assist with onboarding and offboarding users, including account creation, device setup, and permissions management.
- Support ongoing technology projects such as new software installations, system updates, and hardware decommissioning.
- Collaborate with the Lead Automation Engineer to identify and implement automation opportunities that improve IT workflows and operational efficiency.
- Assist in building, testing, and maintaining automations across platforms such as Salesforce, Outlook, and internal tools (experience with n8n, Zapier, or similar tools is a plus).
- Troubleshoot and debug automation workflows to ensure reliability and data accuracy.
- Generate and maintain IT documentation for processes and procedures.
- Respond promptly to business-critical IT or automation-related issues.
Qualifications:
- 2+ year of IT support or technical experience.
- Strong interest in automation and systems integration.
- Familiarity with or willingness to learn automation platforms (n8n, Zapier, Make, or Salesforce Flows).
- Experience with help desk ticketing systems and IT asset management.
- Ability to multi-task, follow technical documentation, and adapt under pressure.
- Clear and professional communication skills (verbal and written).
- High school diploma or equivalent required.
Preferred:
- 2+ years of IT or automation experience.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent certifications.
- Experience with APIs, webhooks, or cloud services (AWS, Azure, or GCP).
- Knowledge of network devices such as firewalls, routers, and switches.
Benefits:
- Flexible schedule
- Health insurance
- Paid vacation and holidays
- 401K plan
- Opportunity to grow and advance in both IT and automation domains
- A collaborative work environment that makes you want to come to work
Job Type: Full-time
Salary: $60,000.00 – $70,000.00 + Bonus per year (based on experience)
