IT Application Support Analyst - Supply Chain Systems

CITITRENDS is seeking an IT Application Support Analyst – Supply Chain Systems to support our Distribution Center technology operations and enterprise supply chain systems.

This position plays a key role in supporting the day-to-day functionality of warehouse and transportation applications that drive operational efficiency across our Distribution Centers. The ideal candidate is eager to grow within Information Systems, enjoys problem-solving, and thrives in a fast-paced retail environment.

Job Summary

The IT Application Support Analyst – Supply Chain Systems is an entry-level technology role responsible for supporting Distribution Center applications and systems including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Labor Management Systems (LMS), and related operational technologies.

This role partners closely with internal IT teams, Distribution Center leadership, and end users to troubleshoot issues, support system functionality, assist with testing and upgrades, and help ensure operational continuity across supply chain environments.

Duties & Responsibilities

• Support day-to-day operations of Distribution Center systems including WMS, TMS, and LMS platforms
• Perform initial troubleshooting and issue resolution while escalating complex issues as appropriate
• Monitor system alerts, application notifications, and operational performance
• Assist with data validation, reporting, and system audits
• Participate in system testing, implementations, upgrades, and enhancement initiatives
• Document procedures, troubleshooting steps, and support materials
• Provide end-user support and basic system training to operational teams
• Partner cross-functionally with IT, Operations, and external vendors as needed
• Participate in on-call support rotation, including evenings and weekends as required
• Travel on an as-needed basis to support Distribution Center operations

Required Skills & Abilities

• Strong interest in Information Systems, application support, or supply chain technology
• Basic troubleshooting, analytical, and problem-solving skills
• Effective verbal and written communication skills
• Ability to work in a fast-paced operational environment
• Strong attention to detail and organizational skills
• Ability to follow documented procedures and processes
• Proficiency in Microsoft Excel and basic reporting functions
• Willingness to learn enterprise retail and supply chain systems

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, Supply Chain, or related field preferred; equivalent experience will be considered
• 1–3 years of related experience preferred
• Exposure to retail, warehouse, or supply chain systems is a plus

Why Join CITITRENDS

At CITITRENDS, our technology teams play a critical role in supporting the systems that keep our business moving. This opportunity provides hands-on exposure to enterprise retail technology, Distribution Center operations, and collaborative IT environments while offering long-term career growth potential within a national retail organization.

CITITRENDS is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.