IT Analyst III

The Adult Representation Services (ARS) department is seeking an IT Analyst III to provide high level technical expertise in developing and improving IT processes, maintaining test environments, translating business and technical requirements, testing applications, and troubleshooting IT solutions. This position will collaborate closely with the IT supervisor and department staff to create and support departmental solutions. ARS provides high-quality, holistic representation to clients experiencing poverty in certain civil matters where appointment of counsel is necessary to protect a fundamental right or to further the county’s mission of reducing disparities and promoting the stability of residents.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500referral bonus. For more information visit theemployee referral program page.

Location and hours:
This position will be onsite in downtown Minneapolis at the Health Services Building located at 525 Portland Avenue South, Minneapolis, Minnesota 55415. Work hours are Monday through Friday, 8 a.m. to 4:30 p.m. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

About the position type:
This is a full-time, benefit earning position.
This position is internally classified as an Information Technology (IT) Analyst Level III - Technical Process Analyst.
Click here to view the job classification specification.

In this position, you will:

• Establish working relationships with the IT team and non-technical partners to ensure quality partnerships and the delivery of IT solutions, bridging the gap between business users and technology partners.
• Convert and document business requirements to technical requirements; write, maintain and implement validation and testing processes.
• Support adoption of new tools and processes as they are implemented, coordinating and participating in auditing of new solutions and processes.
• Conduct quality assurance, security, and technical processes; review with business staff to ensure project scope metrics are satisfactorily met.
• Operationalize enterprise services, and develop and improve IT policies, procedures and practices to ensure compliance and implement continuous improvement processes.
• Act as liaison through the IT intake process and provide necessary documentation for efficient process handling with county technical and purchasing contacts.

• One of the following:
  • Six years or more of information technology experience.
  • Associate's/vocational/technical degree in computer science, management information systems (MIS), information technology, or an approved information technology field related to the position andfour years or more of IT experience.
  • Completion of an approved IT Hennepin County internship or completion of five college/vocational/technical information technology courses and four years or more of IT experience.
  • Bachelor's degree or higher in an information technology field andtwo years or more of IT experience.
• Certification or ability to be certified in a leading professional level certification area (ex: MCSA, MCSE, IBM, CDMP, ITIL, ITSM, etc.)

• Experience:
  • Installing, configuring, and managing servers and computers (i.e., desktop, laptop, printers, and scan devices).
  • Working with electronic case management systems.
  • With Cypress open-source testing software.
  • Working with a case management system that integrates with Minnesota Government Access (MGA).
  • Working with confidential legal data.
• Knowledge of:
  • Best practices for data integrity and system reliability.
  • IT infrastructure (i.e., server, network, and security set up).
• Ability to:
  • Build relationships and promote collaboration on complex teams.
  • Balance multiple work streams and/or projects to meet team needs.

About the department:
The Adult Representative Services department is part of the Law, Safety and Justice line of business in county administration. The division make-up of employees includes a director, principal attorneys, senior attorneys, attorneys, paralegals, legal services specialists, case management assistants, Information Technology, as well as office and administrative support staff. Our vision is to ensure equal access to justice and achieve equitable outcomes for our clients. More information about ARS can be found on our website:www.hennepin.us/ARS

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services thateliminatedisparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more atThe Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and theeliminationof disparities is fundamental in providing excellent service to our community.

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This posting may be used to fill current and future vacancies.

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Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

If you have any questions, please contact:
Marita Nguyen
marita.nguyen@hennepin.us