IOC On Site Analyst

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

This is NOT a remote position. Job location is in Dallas, TX

Provider shall be responsible for performing the following duties:

On an on-demand basis as requested by Hudson, provide qualified technician(s) to perform any requested onsite technical support at the locations below, which shall include assisting with break-fix, install, moves, adds and changes, and asset management for Hudson.

What you'll be doing

Technician Responsibilities

• Break-fix office (including conference room) and end user system support
  • Desktop
  • Peripheral
  • Network
  • Phone
  • Mobile Device
  • Video Conferencing
  • Projection
  • If applicable, break/fix documentation:
    • Updating tickets to document tasks performed, results and any outstanding actions
• Install
  • Deployment of new office and end user systems as outlined above
• Moves
  • Relocation of existing end user and or office equipment
• Adds
  • Addition to existing networks
• Changes
  • Changes to existing network or configuration
• Asset management
  • Documentation of deployment of end user systems
  • End User device warranty return management

Technician classification and minimum dispatch requirements:

• On-Demand (OD)

o

Minimum 4 hours per dispatch not to exceed 8 hours in a day without Provider manager’s approval

o

Dispatch on As-Needed Basis

• Hudson shall provide advance notice as available for each request

Technician Tools

Technician(s) assigned hereunder shall carry the following standard equipment for all on-site dispatches:

• Functioning Laptop running Windows 10 and including: Wireless
• Ethernet
• Serial
• Console Cable

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today