Internship (Sep to Apr) – Stabilization Case Manager Support

Description

FamilyAid is a leading provider of solutions to family homelessness. Our mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build solid foundations for their children's futures.

We prevent family homelessness whenever possible, reduce harm if homelessness can't be avoided by housing families as quickly as possible, mitigate trauma, especially for children, and provide wraparound supports that foster long-term stability.

We provide children and parents with a path to self-sufficiency via two-generation educational programs, housing search and placement support, and connections to vital resources they need to return to their own homes.

Our strategic vision and bold strategies to reduce two-generation homelessness successfully served 5,000 children and parents in Greater Boston last year.

Our supportive, collaborative, diverse workplace of more than 130 professionals is ideal for skilled, result-oriented professionals who are driven to help children and families thrive. FamilyAid has been recognized as a Massachusetts Top Workplace by The Boston Globe and by Charity Navigator as one of the nation's top organizations working to end homelessness.

Position Summary

FamilyAid’s Stabilization Program provides up to two years of post-shelter case management support to families who have exited shelter and are enrolled in the HomeBASE program. Stabilization is a critical bridge between temporary shelter and long-term housing stability, helping families navigate the challenges of sustaining a tenancy, maintaining financial stability, and staying connected to the community resources they need to thrive. This work is guided by EOHLC’s EA Family Shelter Program Scope of Service and FamilyAid’s two-generation (2Gen), trauma-informed model of care.

The Stabilization Case Manager Support Intern will work as an embedded member of one of FamilyAid’s Community Based Shelter (CBS) teams: Congregate Brookline, Congregate West Newton, or Scattered Site. The intern will provide direct support to families enrolled in the Stabilization Program. Interns will not carry a formal caseload but will actively support Case Managers across the team’s stabilization clients.

Supervision Structure

Day-to-day supervision will be provided collaboratively by the Case Management team at the intern’s assigned site, with supervisory responsibility shared across CMs depending on staffing and scheduling. Clinical co-supervision (one hour per week, as required for MSW students and recommended for all others) will be provided by the Director of Clinical Training or a designated clinical supervisor. This structure reflects FamilyAid’s commitment to providing interns with both practical, hands-on guidance from frontline staff and clinical oversight grounded in best practice.

Duties and Responsibilities

• Assessment & Stabilization Planning: Conduct needs assessments with clients (by phone and in person, alongside a Case Manager); identify family strengths and barriers; support development and updating of individualized stabilization plans in alignment with EOHLC requirements
• Landlord & Tenancy Support: Maintain regular communication with landlords and property managers to proactively address tenancy issues; assist with lease review, tenant rights education, and family-landlord mediation as needed
• Housing Search & Rehousing: Conduct housing search activities for clients needing to be rehoused; research available opportunities, lotteries, and subsidized programs; assist with applications and unit showings
• Prevention & Resource Navigation: Connect families to homelessness prevention resources (including RAFT and emergency financial assistance); coordinate referrals to community supports including employment, financial literacy, childcare, healthcare, and public benefits
• Legal & EA Re-Application Support: Coordinate with legal resources and housing court supports when families face eviction or instability; support EA Family Shelter re-application when re-occurrence of homelessness cannot be prevented
• Documentation: Document all case management efforts, meetings, and attempted contacts in FamilyAid's data systems in a timely and thorough manner; maintain confidential records in accordance with agency and EOHLC standards; participate in team meetings, case consultation, and supervision

Requirements

• Currently enrolled in an undergraduate or graduate educational program
• Highly desired:
  • Fluency in another language (ideally Spanish or Haitian Creole)
  • Experience in childcare, early childhood education
• Proficient written and verbal communication skills.
• Exhibits humility through the learning process and can accept feedback
• Familiar with evidence-based practices such as trauma informed care and motivational interviewing
• Comfortable working in person (community based) and virtually
• Flexibility and compassion are essential

Location and Work Conditions: Placement is site-specific (Congregate – Brookline, Congregate – West Newton, or Scattered Site Program). This position is hybrid; in-person presence is required for client meetings, team meetings, and site-based supervision. FamilyAid’s headquarters are at 3815 Washington Street, Boston, MA 02130

Work Schedule: This position is 10-15 hours a week with flexibility for more hours as needed by the student. dependent on school requirements, to be discussed with supervisor. Days and hours to be determined, with the flexibility to best meet client and program needs.

Applications will be reviewed on a rolling basis. Please include a resume and cover letter with your application.

FamilyAid is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.