Intake Specialist

Job Requisition ID: 55639
Opening Date: 05/05/2026
Closing Date: 05/19/2026
Agency: Department of Labor
Class Title: OFFICE ASSOCIATE - 30015
Skill Option: Keyboarding
Bilingual Option: None
Salary: Anticipated Starting Salary (Effective 7/1/26) $4,144/month: Full Range $4,144 - $5,429/mo.
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Job Posting #55639

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

As a State of Illinois Department of Labor employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)

The Intake Specialist position is in our downtown Chicago Office located at 115 S. LaSalle Street, Chicago, IL. This position serves under the direction of the Intake Manager and is responsible for intake functions on mail, email, and online complaint applications received by the Department of Labor (DOL). The ideal candidate should also be hard working, able to communicate, and a team player. This unique opportunity offers an exceptional benefits package that includes health insurance, including eye care and dental, Deferred Compensation, life insurance, and retirement. If you desire to become a valued member of a hard-working and respected team and are up for a challenge or a change in your career, please take this opportunity to apply for this rewarding and gratifying position.

• Performs intake functions on mail, email, and online complaint applications received by the Department of Labor (DOL).
• Reviews complaints for jurisdiction, completeness, and correctness.
• Answers multiple telephone lines for the Fair Labor Standards Division, including phone lines handling minimum wage and overtime, child labor, rest and meal breaks, and wage payment and collection act inquiries.
• Responds to general inquiries received by Fair Labor Standards via email and in person.
• Serves as designated back up person for the processing and verification of monies collected by the agency.
• Assists with other FLS functions as needed, including review of Child Labor Certificates, review of sub-minimum wage applications, referral and tracking of cases to the Office of the Attorney General, and more.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge, skill, and mental development equivalent to completion of high school and two years of office experience.
• Requires the ability to keyboard accurately at 45 wpm.

• One (1) year of experience in office methods and procedures, such as data entry, record-keeping, document organization, filing, and general office workflow.
• One (1) year of experience in a customer service role.
• One (1) year demonstrating extensive skills in writing, composition, grammar, spelling, and punctuation.
• Basic proficiency with Microsoft Office Suite or similar software.

• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
• This position is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. This job may require a good deal of walking or standing, or involves sitting most of the time with some pushing and pulling of arm or leg controls.
• Requires completion of a background check and self-disclosure of criminal history.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

The Illinois Department of Labor (IDOL) is one of Illinois' most important and dynamic Agencies. With an annual budget of $26.4 million, and an authorized staff of nearly 143 full-time employees, IDOL has the capacity and capability to provide administration and enforcement of over 25 labor and safety Laws. At IDOL, we take pride in our Agency's mission: to promote and protect the rights, wages, welfare, working conditions, safety, and health of Illinois workers through enforcement of state labor laws, and to safeguard the public through regulation of amusement rides and to ensure compliance with all other labor standards.

Work Hours: 8:30am-5:00pm (M-F) Flex Schedules Available
Headquarter Location: 115 S Lasalle St, Chicago, Illinois, 60603
Work County: Cook
Agency Contact: Danielle Routh
Email: dol.hr@illinois.gov
Phone #: 217-786-0744
Posting Group: Office & Administrative Support

This position [DOES NOT] contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com