Company Description
Maney | Gordon | Zeller, P.A. is a distinguished law firm with over 100 years of combined legal expertise, specializing in immigration law. With offices across Tampa, Orlando, Albuquerque, and Philadelphia, the firm serves clients nationwide, offering dedicated legal representation for both employers and individuals. Known for exceeding client expectations, the team is committed to helping clients navigate the complexities of U.S. immigration law and achieve their goals. At Maney | Gordon | Zeller, P.A., we pride ourselves on professionalism, excellence, and a client-first approach to delivering positive outcomes.
Position Overview:
We are seeking a compassionate, high-energy Intake & Outreach Coordinator to serve as the primary point of contact for individuals navigating the complexities of the immigration system. In this in-office role, you are connecting people with the essential immigration legal protection they need. As a fully bilingual professional, you will bridge the communication gap, guiding potential clients through the initial inquiry process, providing peace of mind through regular updates, and identifying opportunities to support our clients as their legal needs evolve.
Key Responsibilities
Multilingual Communication Management: Serve as the firm’s linguistic ambassador by answering incoming calls and monitoring text correspondence in both English and Spanish. You will expertly screen inquiries, routing them to the appropriate team members to ensure seamless office flow.
Consultation Strategy & Intake: Act as the first point of contact for prospective clients. Listen to their stories, identify their core needs, and emphasize the professional and emotional value of our legal team to secure consultation bookings.
Financial & Contractual Coordination: Facilitate the formal onset of the attorney-client relationship by sending retainer agreements via electronic signature platforms. You will manage the collection of consultation and legal service fees, coordinating closely with the Accounting Department to ensure precise documentation and payment reconciliation.
Client Advocacy & Updates: Maintain proactive communication with our current client base. You will provide meticulous service by delivering case status updates, ensuring no client feels overlooked during their journey.
Strategic Case Continuity: Review existing files to identify "next steps" in a client’s immigration journey (e.g., transitioning from a Work Visa to Residency, or Residency to Citizenship). Educate clients on these opportunities and facilitate the execution of new legal agreements.
Administrative Integrity: Maintain meticulous case management software and communication records to ensure a high-fidelity audit trail of all client interactions.
Pipeline Management: Manage the firm's "Reminders," "Case Notes," and "Inquiries" to ensure every lead is nurtured and every deadline is respected.
Qualifications & Skills
Experience: You have a client service background in any industry and maybe you have worked in a law firm and / or had exposure to immigration law (not required).
Bilingual Fluency: Absolute proficiency in Spanish and English (speaking, reading, and writing) is required to effectively serve our diverse clientele.
Empathetic Communication: The ability to handle sensitive, confidential, and life-changing information with a calm and professional demeanor.
Persuasive Storytelling: Comfort in overcoming objections by focusing on the security, stability, and long-term immigration benefits our firm provides.
Organizational Excellence: Ability to manage a high volume of calls and digital correspondence while seamlessly adjusting to attorney and paralegal workflows.
Why Join Our Team?
Meaningful Impact: Engage in deeply rewarding work, helping individuals, families and businesses successfully navigate the intricacies of the U.S. immigration process.
Collaborative Culture: Work within a supportive and collaborative team where your contributions are recognized and your professional well-being is prioritized.
Compensation: We offer a competitive salary commensurate with experience and the specialized nature of this role.