Description
Title: Intake Coordinator – Regional Peer Services
Position Type: Full-time, Non-exempt
Reports to: Regional Director of Peer Services
Base Location: Newburgh
Schedule: Monday - Friday 9:00am - 5:00pm
Pay Rate: $22.69/hr
About Independent Living, Inc.
Since 1987, Independent Living Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities in the Hudson Valley, of New York. Following the traditional independent living (IL) model, the majority of ILI’s board and staff are individuals with disabilities and use personal, lived experience to support others in the community – turning perceived deficits into assets.
Why Work with Us?
- Join a mission-driven organization dedicated to building a barrier-free society and supporting independent living
- Be part of a collaborative workplace that embraces diversity and innovation, where every team member’s voice and lived experience are respected and valued
- Be part of an organization that champions inclusive hiring practices and actively welcomes individuals of all abilities, recognizing the value of both visible and non-visible disabilities
- Be the first point of connection for individuals seeking support, playing a vital role in ensuring timely access to recovery and independent living services
- Gain hands-on experience across multiple programs and counties, strengthening your skills in coordination, advocacy, and community resource navigation
About the Role
The Intake Coordinator – Regional Peer Services supports the daily operations of regional peer programs, including Onward Recovery and Reach One, across multiple counties. This role serves as a primary point of contact for individuals seeking services and is responsible for coordinating intakes, managing front desk operations, and ensuring efficient administrative workflows.
Reporting to the Regional Director of Peer Services, this position plays a key role in connecting individuals to appropriate services, maintaining accurate program data, supporting outreach efforts, and ensuring smooth coordination between staff, participants, and community resources.
What You’ll Do
- Coordinate and process all intakes, admissions, and discharges for regional peer programs across multiple counties
- Serve as the first point of contact by greeting, engaging, and assessing individuals’ needs in person and by phone
- Manage front desk operations, including call routing, scheduling, appointment coordination, and coverage
- Prepare, compile, and distribute intake packets and referrals to appropriate staff
- Maintain accurate and timely data entry in the agency database, including service documentation and referrals
- Track program participation, group attendance, and complete monthly reports
- Develop and distribute program calendars, flyers, and communications to participants and stakeholders
- Maintain email distribution lists and support communication of program events and updates
- Create and manage social media posts and respond to inquiries related to program services
- Maintain program files, shared drives, and documentation including forms, calendars, and meeting minutes
- Record and distribute notes from staff meetings and maintain organized program records
- Coordinate office operations including supply inventory, purchasing, and voucher submission
- Ensure proper functioning of office equipment and coordinate service when necessary
- Monitor compliance with office procedures including sign-in logs, visitor tracking, and vehicle usage
- Assist with volunteer and intern coordination, including onboarding, mentorship, and recordkeeping
- Accompany staff in the field when transporting individuals to treatment, as needed
- Participate in meetings, trainings, and agency initiatives as required
Requirements
The Ideal Candidate Will Have
- High School Diploma or equivalent required
- Bilingual in Spanish and English (required)
- Strong customer service and interpersonal skills
- Excellent organizational and time management abilities
- Strong written and verbal communication skills
- Proficiency in Microsoft Office applications (Outlook, Word, Excel)
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and ability to maintain accurate records
- Ability to maintain confidentiality and professionalism at all times
It Would Be a Plus if You Also Have
- Experience in a human services, nonprofit, or peer support environment
- Familiarity with independent living philosophy and disability-related services
- Experience with databases or electronic health record systems (e.g., AWARDS)
- Knowledge of local and regional community resources
- Experience supporting outreach, events, or group-based programming
- Bachelor’s Degree preferred
Success in This Role Will Be Demonstrated Through
- Timely and accurate processing of intakes, referrals, and service documentation
- Efficient and organized front desk and program operations
- Positive and professional interactions with individuals seeking services
- Accurate tracking and reporting of program data and participation
- Strong communication and coordination with staff and community partners
- Consistent maintenance of organized records, supplies, and office systems
Benefits available to you include
- Paid holidays from the first day of employment
- Paid lunch break
- Paid time off
- 401(k) with company match
- Health, Dental and Vision insurance
- Flexible Spending Accounts (FSA)
- Company provided Life, AD&D and Short- and Long-Term disability insurance
- Voluntary insurances including Critical Illness and Hospital Indemnity
ILI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, veteran status, or any other characteristic or status protected by applicable law.
If you require reasonable accommodation to support the application process, please contact Latoya Merricks at (845) 674-7752.
To apply, visit us at https://www.myindependentliving.org/careers/
