Perform needs assessments and job/task analyses, including conducting focus groups and working with subject matter experts, to analyze training needs and business requirements.
§ Research, design, and develop training scope, timeline, and deliverables (e.g., PPTs, job aids, user guides, quick reference guides, e-learning, and virtual and instructor-led training courses) and consult with clients to determine appropriate training solution
§ Interpret and translate complex technical project information (e.g., functional specifications, test scripts, vendor documentation) into training material for technical and non-technical audiences
§ Manage client expectations, make recommendations, and communicate project status updates
§ Conduct SME focus groups/meetings to gather information for development
§ Present/facilitate train-the-trainer sessions
§ Manage multiple projects, including scope, milestones, schedules, deliverables, and resources, in support of training goals and objectives
§ Problem solve, troubleshoot, and mitigate issues related to training roadblocks
§ Perform other responsibilities and duties as assigned