The Position
Responsible for professional installation, maintenance, and repair of residential garage doors, openers, and related equipment. This includes the removal of used doors and components, installation of new systems, and servicing across multiple categories. The role requires working closely with customers, team members, and management to deliver high-quality service, ensure safety compliance, and maintain customer satisfaction.
Job Duties
- Assess residential garage door installation and service requirements by evaluating site conditions, equipment needs, and potential construction modifications or obstructions prior to starting each job.
- Document the full scope of work, including any additional services or adjustments needed, and communicate these with the Salesperson and/or Scheduling Supervisor for approval.
- Install residential garage doors, openers, springs, tracks, cables, hinges, locks, and related hardware in accordance with manufacturer specifications and company standards.
- Perform service and diagnostic work on a wide range of residential garage door systems, including rolling steel doors, torsion springs, and dock equipment.
- Complete minor framing, construction adjustments, and modifications to support accurate and secure installations.
- Ensure all work complies with local building codes, safety regulations, and company quality standards.
- Maintain detailed records of work performed, materials used, and job completion status.
- Load, unload, inspect, and prepare all necessary tools, equipment, and materials for daily assignments.
- Keep work vehicles and job sites clean, organized, and well-maintained.
- Manage vehicle inventory to ensure adequate parts and supplies are available for service and installation jobs.
- Communicate clearly and professionally with customers, explaining installation and repair processes and addressing questions or concerns.
- Follow all company policies, procedures, and safety protocols to ensure a safe and productive work environment.
Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time at their sole and complete discretion.
