Inside Sales Representative

If you have a background in inside sales/sales support or account-based customer management, American Pest has an exciting opportunity for you! The success of most businesses is based on two things: quality service and skilled sales personnel. Pest Control is no different! This position will allow you the opportunity to connect with large amounts of inbound customers to consult with them on their pest control needs, identify sales opportunities, and close & retain business.

American Pest is always on the lookout for top talent, and when we find it, we give it a home. We offer a stable career opportunity with a company that is growing daily with doors opening for professional development and advancement all the time!

American Pest is proud to offer our employees a host of outstanding benefits!

What You'll Get... We want to help our employees build a great career and a great future. At American Pest, you'll have access to these excellent benefits!

Health and Well-being:

• Blue Cross Blue Shield medical PPO options
• Delta Dental and Vision
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans

Financial Security:

• Competitive hourly compensation with overtime above 40 hours and generous commission plan
• 401(k) Savings Plans (Traditional & Roth)
• Life insurance and short-term disability 100% company-paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Enjoy stable, year-round employment with opportunities for growth
• Paid training
• Paid time off and eight paid holidays
• A peer-to-peer employee recognition program
• Opportunities for advancement

What You'll Do... As a Residential Account Rep for American Pest, you'll focus not just on sales but also on customer service as you respond to high-volume inbound customer inquiries. You'll become an expert in American Pest's products, services, programs, and pricing. On a day-to-day basis, you'll manage all aspects of the inbound business-to-consumer journey - handling inbound leads by phone/website submissions/third-party lead generation software, conducting a consultative needs assessment, documenting customer data in our web-based CRM, providing estimates for services, delivering electronic proposals, and collecting payment information. You'll schedule services, provide notification of service, and ensure adequate follow-up on open leads. You'll also be responsible for outbound sales activities and developing your pipeline, providing outstanding customer service all along the way.

Who You Are... So, what does it take to be successful as a Residential Account Rep at American Pest? For starters, you'll have an inner drive to make the sale and make the customer happy! You'll also have...

• 2-3 years in a customer-facing role within the sales or service industry
• Bilingual ability in English and Spanish (preferred)
• Comfort with learning and using new technology & software/apps (PestPac experience preferred)
• A self-motivated and competitive mindset with a desire to win
• Experience with and examples of problem-solving in a work environment
• The ability to thrive in a fast-paced environment
• The ability to effectively manage your time, prioritizing multiple tasks and maximizing performance while remaining customer-focused, i.e., understanding customers' needs, handling objections, and closing business
• The ability to learn and retain complex pest control industry knowledge (i.e. general pest information, treatment methods, service protocols, etc.) through company-provided online, field, and classroom training
• A high school diploma (Associate or higher preferred)
• Legal eligibility to work in the U.S.

Who We Are... Founded in 1925, American Pest has built its reputation on consistency, professionalism, and doing right by our customers and employees for nearly a century. Based in Fulton, MD, we've grown steadily over time and now employ more than 425 people across the region. Our success isn't driven by shortcuts or quick wins but by dependable people who take pride in their work and show up every day committed to doing things the right way.

American Pest is part of Anticimex, a global pest control organization focused on modern, responsible pest management. Together, we value long-term thinking, ethical practices, and continuous improvement. Our culture emphasizes teamwork, accountability, and reliability - and we invest in people who want to build a lasting career with a company that plans to be here for the long haul.

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

1. Application submission
2. Short phone interview
3. Schedule an interview and complete our full application
4. Interview in person at one of our five office locations in Columbia, MD; Frederick, MD; Springfield, VA; Richmond, VA; or Troy, VA.
5. Emailed offer letter, which is contingent on step 6, tentative start date set
6. Criminal background check/drug screening/reference check
7. Official start date confirmed
8. Welcome!

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace