Infrastructure Engineer II

Job Title-: Infrastructure Engineer II

Duration-: 12 Months (Contract to Hire)

Location-: Tampa, FL (Hybrid)

Description

We are seeking a highly capable engineer to join our dynamic SRE team. This role is ideal for someone with a strong background in enterprise infrastructure, scripting, and modernization initiatives. You’ll work closely with peers and senior engineers to manage and evolve our infrastructure landscape, support cloud migrations, and independently deliver on key automation and integration projects. PGIM offers engineers access to Claude Code and Copilot integrations to help deliver solutions efficiently.

Responsibilities

• Reliability & Uptime: Ensure systems are available and resilient, often measured by Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
• Incident Response: Handle outages and performance issues, conduct postmortems, and implement fixes to prevent recurrence.
• Automation: Replace manual operations with automated solutions (e.g., for deployments, monitoring, scaling).
• Monitoring & Observability: Build and maintain systems to monitor application health, performance, and usage.
• Capacity Planning & Performance Optimization: Ensure infrastructure can handle current and future loads efficiently.
• Collaboration: Work closely with development and operations teams to improve system design and deployment processes.

What you can expect:

• Managed File Transfer (MFT) Ownership
• Develop and maintain file transfer processes across 100+ internal flows for critical daily financial file transfers.
• Modernize legacy systems, including script refactoring and secure internal vault integration.
• Collaborate with Global Technology file transfer teams to ensure secure and reliable operations.
• .NET Logging & Monitoring Libraries
• Maintain and enhance common .NET libraries used for application and ETL logging.
• Deliver automation solutions in powershell for ETL and operational tasks.
• Integrate logging solutions across distributed systems such as Splunk, Dynatrace and Azure Log Analytics Workspace.
• API & Data Ingestion
• Modernize and support data ingestion pipelines using RESTful APIs and automation frameworks.
• Cloud & Infrastructure Management
• Contribute to Azure and AWS cloud migration efforts.
• Support Splunk, Dynatrace and Azure Log Analytics workspace integrations.
• Perform limited Windows servers Administration duties including software patching.

Operational Support Team

• Handle certificate lifecycle management and software renewals.
• Participate in L2/L3 incident escalations, triage, and outage management.
• Assist in disaster recovery planning and execution.
• Implement regular software security patch updates
• Cross-Team Collaboration
• Communicate effectively across infrastructure, development, and business teams.
• Take ownership of assigned .NET or MFT projects and deliver with minimal oversight.

What you will bring:

• 3-5 years of experience working in SRE duties
• Demonstrated expertise in observability, monitoring, alerting, and troubleshooting within complex technical environments.
• Strong hands-on experience with monitoring and enterprise observability tools such as Splunk and Dynatrace
• Solid understanding of incident management, root cause analysis, and developing effective resolution workflows.
• Proficiency in scripting and automation for operational tasks (Powershell, Azure CLI, or similar).
• Excellent communication, collaboration, and problem-solving skills.
• Detail-oriented documentation and strong management of team knowledge bases

Bonus Qualifications

• Microsoft Azure and AWS experience
• Experience working within Agile or DevOps teams.
• Knowledge of enterprise security, compliance, and governance in cloud environments