Information Technology Trainer (Lead)

The IT Training Lead will drive technology learning and user adoption across the organization by designing and delivering effective, role-based IT training programs. This role will lead Microsoft Copilot and AI training efforts, support major technology rollouts and digital transformation initiatives, and create engaging learning materials that help employees build confidence and capability with new tools. Based on general knowledge.

*hybrid role - contract to hire opportunity

Key Responsibilities:

• Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats. Based on general knowledge.
• Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement. Based on general knowledge.
• Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives. Based on general knowledge.
• Create and maintain training content, including videos, guides, tutorials, and job aids. Based on general knowledge.
• Identify skill gaps and develop targeted learning solutions to improve adoption and productivity. Based on general knowledge.
• Gather feedback and measure training effectiveness to continuously improve programs. Based on general knowledge.

• Experience in IT training, instructional design, technical enablement, or learning and development. Based on general knowledge.
• Strong knowledge of Microsoft 365; Microsoft Copilot and AI training experience preferred. Based on general knowledge.
• Excellent communication, facilitation, and content development skills. Based on general knowledge.
• Ability to translate technical concepts into practical, user-friendly training. Based on general knowledge.