Information Technology Support Specialist

About the Role

We are seeking a proactive and customer-focused IT Support Specialist to join our growing team on an initial 3 month contract. In this role, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems across the organization.

The ideal candidate is a strong problem-solver with excellent communication skills and a passion for delivering outstanding technical support.

Key Responsibilities

• Provide first and second-line technical support to employees across the business.
• Troubleshoot and resolve hardware, software, network, and system-related issues.
• Install, configure, and maintain laptops, desktops, mobile devices, printers, and peripherals.
• Manage user accounts, permissions, and access rights in Microsoft 365, Active Directory, and other business systems.
• Support onboarding and offboarding processes, including device setup and account provisioning.
• Document incidents, requests, and resolutions within the IT ticketing system.
• Assist with software deployments, updates, and system maintenance activities.
• Escalate complex technical issues to senior IT staff or external vendors when required.
• Maintain IT asset inventory and ensure compliance with company policies.
• Contribute to process improvements and IT knowledge base documentation.

Requirements

Essential

• 2+ years of experience in an IT Support, Help Desk, or Desktop Support role.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience with Active Directory, user administration, and device management.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Desirable

• Experience supporting macOS environments.
• Familiarity with Azure AD, Intune, or cloud-based technologies.
• IT certifications such as CompTIA A+, Network+, Microsoft, or ITIL.
• Experience with ticketing platforms such as Jira Service Management, ServiceNow, or Zendesk.

Candidates must be US based and able to travel to site when required.