IT Support & Infrastructure Lead
Alternative titles: Site IT Lead, IT Operations Lead, Senior IT Support & Infrastructure Engineer, IT Support Supervisor, Senior Systems Administrator
Target Start: May 2026
Salary: $70,000 to $90,000 base + Benefits
About the Opportunity
Little Bridge Search is the recruitment partner for a globally successful international travel operator as it launches its first US office in Altamonte Springs.
This is the first dedicated on-site IT hire for the new office. You will support the day-to-day IT needs of an opening customer operations team of around 25 people, with scope to grow as the site expands.
This is a hands-on, on-site role. It will suit someone who enjoys being close to users, solving day-to-day issues, supporting local infrastructure, and serving as the senior IT person on-site while working alongside a wider global IT team.
What you will do
- Own day-to-day IT support for the Altamonte Springs office
- Provide 1st and 2nd line support, with escalation capability where needed
- Support Microsoft 365, Active Directory, user accounts, onboarding and offboarding
- Maintain local office technology, including desktops, laptops, printers, telephony, VPN and wireless
- Support local network infrastructure, including switches, routers and access points
- Help keep systems secure, documented and aligned with wider IT standards
- Coordinate with local vendors and suppliers when needed
- Support occasional out-of-hours work where operationally required
What we are looking for
- Strong hands-on IT support experience in an on-site environment
- Good Microsoft 365 and Active Directory administration skills
- Experience supporting Windows users, devices and day-to-day office IT
- Working knowledge of switches, routers, wireless and VPNs
- Comfortable in a role with a meaningful amount of 1st and 2nd line ticket support
- Confident operating as the senior IT person on site in a small team
- Clear communicator who works well with non-technical users
Helpful background
- Contact centre, customer service, travel, hospitality, reservations or sales-support environment
- Experience with telephony or UCaaS platforms such as RingCentral, Teams Phone, Zoom Phone, UContact or similar
- Experience supporting a growing office or new site launch
- Exposure to PCI, firewall, wireless or vulnerability tooling would be useful, but is not essential
Interview process
- 2-stage process, including technical and stakeholder interview
Interested?
Apply now for immediate and confidential consideration.
We share the full job description, client name and confirmed benefits with qualified applicants.
