Information Technology Support Engineer

GO Technology Group partners with small and medium-sized businesses to deliver advanced technical solutions that drive real business outcomes. We do more than support IT. We help companies grow by improving systems, reducing friction, and making technology work.

We operate in a fast-paced MSP environment where no two days are the same. If you enjoy solving problems, working across multiple environments, and being challenged daily, you will fit right in.

This is a full-time hybrid role based in Oak Brook, IL.

Team members are expected to work in the office 1 to 2 days per week, with the remainder of the time remote. This role also includes occasional onsite visits to client locations within the Chicagoland area and Northern Illinois. Out-of-state travel is rare.

As an IT Support Engineer, you will be on the front lines solving real-world technical issues across multiple client environments. This is not a ticket-routing role. You will be expected to troubleshoot, take ownership, and resolve issues efficiently.

You will work across Microsoft and Google environments, networks, endpoints, and cloud systems while delivering a high level of service to our clients.

This role is best suited for individuals who thrive in fast-paced environments, take ownership of issues, and enjoy solving a high volume of technical problems each day.

• Troubleshoot and resolve end-user and system issues across multiple client environments
• Administer and support Microsoft 365 including Exchange, licensing, and user management
• Support Google Workspace environments including user and admin management
• Manage Active Directory including users, groups, permissions, and basic GPOs
• Manage and support endpoint devices using Microsoft Intune
• Diagnose and resolve network issues including DNS, DHCP, and connectivity
• Provide remote support using industry standard MSP tools such as NinjaOne or similar
• Work within security platforms such as SentinelOne, CrowdStrike, Huntress, or similar
• Maintain accurate documentation of systems, processes, and work performed using industry standard tools
• Document work clearly and keep tickets updated with accurate notes
• Collaborate with internal team members on escalations and complex issues
• Follow security best practices across all client environments

• Experience working in an MSP environment is strongly preferred
• Proven ability to troubleshoot and resolve technical issues independently
• Hands-on experience with Microsoft 365 administration
• Experience supporting Google Workspace environments
• Experience managing devices with Microsoft Intune
• Strong knowledge of Active Directory
• Solid understanding of networking fundamentals
• Experience working with RMM tools such as NinjaOne or similar
• Strong communication skills and ability to work directly with end users
• Ability to manage multiple tickets and prioritize effectively in a fast-paced environment
• Ability to travel locally within Chicagoland and Northern Illinois for occasional onsite visits

• Experience with PowerShell or scripting
• Experience with endpoint security tools such as SentinelOne, CrowdStrike, Huntress, or Microsoft Defender
• Experience with documentation and knowledge base tools
• Relevant certifications such as CompTIA, Microsoft, Google, or similar

• Work in a fast-paced MSP environment with real technical challenges
• Exposure to a wide variety of systems and technologies
• Opportunity to grow technical skills quickly
• Team environment that values ownership and problem solving

• Must be able to work in a computer-based environment and travel locally to client sites as needed

• GO Technology Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.