LHH Recruitment Solutions is seeking an IT Support Engineer in Minneapolis, MN. This role serves as a frontline technical resource responsible for resolving day‑to‑day user issues through a ticketing system while also contributing to recurring monthly projects and technology improvement initiatives. This role is ideal for someone who enjoys hands‑on support work, thrives in a fast‑paced environment, and is interested in growing their technical skills through project‑based work alongside core support responsibilities.
Title: IT Support Engineer
Type: Direct Hire/Permanent
Location: Minneapolis, MN
Schedule: Monday - Friday 1 Remote day after training
Compensation will vary upon experience:
- Entry: $60,000 - $70,000 annual
- Mid: $80,000 - $90,000 annual
Benefits: Health/Dental/Vision/401(k)/PTO/Holidays etc.
Job Description
- Serve as a primary point of contact for IT issues submitted through the ticketing system
- Diagnose and resolve hardware, software, network, and application issues for internal users
- Provide support in‑person, via phone, and remotely, ensuring timely and professional resolution
- Prioritize and manage multiple support requests while meeting service‑level expectations
- Document troubleshooting steps, resolutions, and system changes within the ticketing system
- Support onboarding and offboarding activities, including workstation setup and access provisioning
- Participate in scheduled monthly IT projects alongside the broader IT team
- Assist with system upgrades, application rollouts, and technology enhancements
- Support automation and process‑improvement initiatives to reduce repetitive manual work
- Help maintain and improve documentation, including technical guides and internal procedures
- Contribute to security, compliance, and access‑control improvements under guidance
- Work closely with IT teammates to balance ticket workloads and project deliverables
- Escalate complex issues appropriately while maintaining ownership through resolution
- Identify recurring issues and propose practical solutions to improve reliability and user experience
- Maintain a strong customer‑service mindset when supporting professionals at all levels
Qualifications
- 2+ years of experience in an IT support, help desk, or technical support role
- Hands‑on experience working within a ticketing system
- Strong troubleshooting skills across Windows and/or macOS environments
- Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Solid understanding of basic networking concepts
- Excellent communication skills with both technical and non‑technical users
- Experience supporting professional services or similar high‑service environments
- Exposure to small‑to‑mid‑scale IT projects or system deployments
- Familiarity with security best practices and access‑control concepts
- Basic scripting or automation experience
- Experience creating or maintaining technical documentation
