Information Technology Support Analyst

National Law Firm

Technology Support Analyst

Midtown NYC Office

Salary: $100K - $150K

Hybrid Schedule

National Law Firm is searching for a Technology Support Analyst to provide advanced onsite and remote support for firmwide users. You’ll act as the first escalation point for Level 1, troubleshoot complex technical issues, support A/V and conference room tech, and deliver onboarding and small‑group training on firm systems.

What You’ll Do:

• Resolve advanced software, hardware, mobile, printer, and remote‑access issues
• Mentor Level 1 technicians and provide knowledge transfer
• Support conference room A/V, hybrid meetings, and tech setups
• Handle onboarding, device imaging, and user training
• Document tickets thoroughly and maintain proactive communication
• Escalate complex issues to Level 3 and collaborate on solutions
• Assist with testing new applications, tools, and services

What You Bring:

• 3+ years advanced technical support in a large corporate IT setting
• Strong troubleshooting skills across Windows, Microsoft 365, AD, SCCM, Citrix VDI & VPN
• Ability to translate technical concepts for non‑technical users
• Excellent communication, customer service, and problem-solving abilities
• Experience delivering training a plus
• Legal industry experience strongly preferred

DNA Partners

25+ Years Strong.

Excellence Delivered.

Trust the Process.

This is the DNA Partners promise—today and every day.

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