INFORMATION TECHNOLOGY SPECIALIST (SYSANALYSIS)

JobSummary

This position is part of the Defense Security Cooperation Agency. The incumbent will be responsible for design, integration, and optimization of responsive O365 applications and front-end web technologies. Expert in ServiceNow administration and platform sustainment, including configuration, reporting, and troubleshooting.

LowGrade

12

HighGrade

12

PromotionPotential

12

OrganizationCodes

DD/DD06

Relocation

False

HiringPath

• fed-transition
• fed-competitive
• disability
• mspouse
• vet

MCOTags

TotalOpenings

1

AgencyMarketingStatement

This position is part of the Defense Security Cooperation Agency. DSCA's mission is to advance U.S. national security and foreign policy interests by building the capacity of foreign security forces to respond to shared challenges. DSCA leads the broader U.S. security cooperation enterprise in its efforts to train, educate, advise, and equip foreign partners. DSCA administers security cooperation programs that support U.S. policy interests and objectives.

TravelCode

1

ApplyOnlineUrl

https://apply.usastaffing.gov/Application/Apply

DetailStatusUrl

https://apply.usastaffing.gov/Application/ApplicationStatus

MajorDuties

• As a INFORMATION TECHNOLOGY SPECIALIST (SYSANALYSIS) at the GS-2210-12 some of your typical work assignments may include: Serves as a System/Business Analyst, providing advanced technical expertise in the analysis, design, integration, support, and optimization of enterprise information systems. Performs complex troubleshooting and root cause analysis across O365 services, integrated applications, and other applications, resolving technical issues and coordinating corrective actions with developers, cloud engineers, and cybersecurity personnel. Collaborates extensively with stakeholders, including program managers, mission/business process owners, cybersecurity teams, and technical specialists, to ensure that system solutions incorporate required security controls, follow Zero Trust principles, and comply with federal mandates such as Risk Management Framework (RMF). Conducts meetings and provides briefings on assigned aspects of IT system design with MILDEP/DSCA/DFAS/SA customers to review design proposals, compatibility with requirements, priorities, and interface capabilities and provides production support assistance to resolve emergent critical issues for resolution of Helpdesk/Customer Service tickets. Serves as the technical Subject Mater Expert (SME) for the agency's implementation of the ServiceNow Platform, providing technical expertise in the configuration, administration, and sustainment of the platform environment. Performs complex troubleshooting and root-cause analysis across the ServiceNow environment, working closely with the manufacturer, module product owners/SMEs, and the platform application developers to coordinate and resolving issues related to workflows, integrations, access controls, and system performance. Incumbent assists in planning and implementing platform upgrades, maintaining/auditing license utilization and future needs, system integrations, and enhancements by estimating level of effort, identifying dependencies, and supporting project timelines.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level. Incumbent must attain DoW Security Cooperation Workforce (SCW) Certification and complete related continuous learning requirements in accordance with the National Defense Authorization Act (NDAA) 2017, Title 10 United States Code, Section 384, and Security Cooperation Workforce Certification Program 2.0 requirements. Incumbent must complete DoW SCW Basic-level certification courses within one year. Requirements for Proficiency Level 1 - At least 1 year of successful SC work experience with a performance appraisal rating of 3 or better. Incumbent must complete DoW SCW Foundational level certification requirements within one year of entering the SC position. In addition, 40 hours of continuing education (CUE) every two years. (This position is coded as a support enabler position at the foundational level for certification requirements (SC4D1)). Incumbent must obtain and sustain DoW 8149.03 Cyber Workforce Framework training and certification standards. (Cyber workforce codes: 641 - Systems Requirements Planner (Intermediate), 411 - Technical Support Specialist (Intermediate)). Employees will be required to sign a Statement of Understanding regarding the certification requirement and maintain the required certification as a condition of employment.

Requirements

Evaluations

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Competencies: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Interagency Career Transition Assistance Program (ICTAP):This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria AND 2) be rated well-qualified for the position AND 3) submit the appropriate documentation to support your ICTAP eligibility. Well-qualified means you possess the type and quality of experience that exceeds the position's minimum qualifications. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): To receive this preference, you must choose to apply using the (RGP) eligibility. If you are claiming RGP and are determined to be Well Qualified for the position, you will be referred to the hiring manager as a priority applicant. Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible (PPP DoD MRNG):In order to receive this preference, you must choose the (PPP DoD MRNG) eligibility, and fill out and submit the Military Reserve and National Guard Technician PPP Self-Certification Checklist and copies of the appropriate documentation. Priority Placement Program, DoD Military Spouse Preference (MSP) (PPP MSP): In order to receive this preference, you must choose to apply using the(MSP) (PPP MSP) eligibility. If you are claiming MSP (PPP MSP) and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant.

HowToApply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration. You will receive an email notification when your application has been received for the announcement. To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/12947259. Review the General Application Information and Definitions at: https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d

WhatToExpectNext

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application. A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter. All applicants must meet qualifications and eligibility criteria by the closing date of the announcement. This announcement may be used to fill additional vacancies.

RequiredDocuments

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration. You will receive an email notification when your application has been received for the announcement. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/12947259.Please review the General Application Information and Definitions at:https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d

Benefits

BenefitsUrl

https://www.usajobs.gov/Help/working-in-government/benefits/

OtherInformation

Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF?ver=LQ7feWw-8-5DI2tceUpmgA%3d%3d All applicants must meet qualifications and eligibility criteria by the closing date of the announcement. Interagency Career Transition Assistance Programs (ICTAP eligibility): This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information:https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ Military Spouse Preference: If you are entitled to military spouse preference, in order to receive this preference you must choose the spousal eligibility in your application package referencing MSP Military Spouse Preference. Your preference entitlement will be verified by the employing agency. If you are claiming military spouse preference and qualified for the position, your name will be placed below preference eligible veteran candidates and above non-preference candidates on a list sent to the hiring manager for employment consideration. To claim Military Spouse Preference (MSP) please complete the Military Spouse PPP Self-Certification Checklist, save the document and attach it to your application package. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming MSP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.

KeyRequirements

WithinArea

False

CommuteDistance

0

ServiceType

01

AnnouncementClosingType

03

AnnouncementClosingTypeOption

50

AgencyContactEmail

DHRS-D-DSCA@DLA.MIL

AgencyContactPhone

614 692-0252

SecurityClearance

Secret

DrugTestRequired

True

PositionSensitivitiy

Noncritical-Sensitive (NCS)/Moderate Risk

AdjudicationType

• National security