Information Technology Specialist (E911 Project Manager)

The Broward County Board of County Commissioner's is seeking qualified candidates for an Information Technology Specialist (ITS) - Project Manager position in the E911 Section of Communications and Technology Division for Regional Emergency Services and Communications.

Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

High-Deductible Health Plan – bi-weekly premiums:Employee$10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan – bi-weekly premiums:Employee $82.58 / Family $286.79

Florida Retirement System (FRS) – Pension or Investment Plan

457 Deferred Compensation County matches up to $2,000 a year

The E911 Section of the Communications and Technology Division is responsible for the implementation of lifecycle, strategic, and operational projects to enhance the overall call-handling process for over 1.3 million 911 and Text to 911 calls and over eight hundred thousand non-emergency calls annually by all Public Safety Answering Points (PSAP) in Broward County. The E911 section is committed to providing technology solutions to enhance the call processing environment and ongoing support for high availability associated with mission-critical systems at the PSAPs. We are excited about our direction and would like you to join our team.

*** This position does not offer a remote working option ***

General Description

Manages large scale information technology projects.

Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

This position will provide project management leadership over key E911 technology projects and assist with project activities associated with Information Technology Programs within E911. The ITS - Project Manager will provide leadership in organizing, planning, and the execution of project management responsibilities for software integration, infrastructure, consulting services, and vendor integration projects. Project development and delivery require compliance with established project management processes to ensure projects are delivered on time, within budget, adhere to high quality standards to meet customer expectations.

This is a capital project funded position responsible for managing multiple projects within E911. This position will participate in all aspects of procurement (e.g. RFP, Bids, Contract Amendments, etc.) regarding the acquisition of hardware, software, consulting services, and professional services.

Minimum Education and Experience Requirements

Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to area of assignment including related project management or closely related experience.

Special Certifications and Licenses

Position requires the possession and maintenance of a valid Florida E Class Driver's License
Possession of or eligibility to obtain basic CJIS Security Awareness Level 4 certification.
Possession of a Project Management Professional or Certified associate in project management is a plus

Preferences:

Masters Degree or Higher in Computer Science, MIS, CIS, Business, or closely related field
Experience managing cross functional large projects
IT Project management experience working closely with technical and end user staff
PMP, CAPM, and PgMP
Extensive experience with Vendor Integration Projects
Experience with executing the procurement process for the acquisition of hardware, software, and services.
Knowledge and experience with Voice and Data Networks
Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides high-level technical expertise and project management direction of multiple large scale information technology initiatives including technological research, analysis, design, development, and implementation of projects.

Reviews County-wide information technology strategic direction, recommends approaches for incorporation of the emerging technologies when appropriate, and implements the approved approach.

Reviews programming techniques and recommends information technology solutions, enhancement plans, and related cost-benefit comparisons.

Supervises professional and technical personnel in assigned work teams or sections.

Plans, organizes and implements approved emerging technologies.

Administers County-wide technological specialty functions.

Performs project management responsibilities for large scale complex information technology projects.

Reviews systems designs, development of applications, and documentation for accuracy, timeliness, and adherence to departmental standards.

Documentation of deployment, security, quality assurance, change controls, and compliance.

Ability to lead staff and vendor assigned resources to successfully deliver key capital IT projects.
Manages multiple cross-functional E911 projects of low to high complexity.
Develop project plans, direct, and monitor work efforts on a daily basis, identifying resource needs, performing quality and risk reviews, and proactively take mitigative steps to reduce the potential impacts of risks.
Serve as the single point of contact for all project management activities for assigned projects.
Serve as the liaison with the PSAP operations and E911 staff for training and acceptance testing related to assigned projects.
Provide Vendor Management to ensure that all vendors are meeting their project and contractual commitments.
Assist in facilitating PMO meetings and process improvement updates for E911.

Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.
Coordinates and communicates with stakeholders at all levels.
Develop presentations to provide project updates to stakeholders at all levels of the organization
Must possess extensive knowledge and expertise in the use of project management methodologies (e.g. Waterfall) and tools
Must follow Change Management processes and procedures.
Performs related work as assigned.Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

Competencies

• Tech Savvy:Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
• Manages Complexity:Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
• Action Oriented:Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
• Plans and Aligns:Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
• Optimizes Work Processes:Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
• Courage:Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.
• Self-Development:Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates a strong commitment to development by regularly practicing and applying new knowledge and skills; is quick to share new learning with others. Creates a thorough, detailed development plan.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies©.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

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Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.