IT Operations Lead
BENEV Company | Hybrid | Exempt (Salary)
About BENEV
BENEV is a dynamic, growth-stage pharmaceutical, medical device and cosmeceutical company at the intersection of aesthetics, technology, and innovation. We are a house of brands where we distribute premium aesthetic and regenerative products trusted by practitioners across the country. Our culture blends the agility of a startup with the rigor of a regulated industry and we’re building the team and infrastructure to scale. At BENEV, you won’t just have a job; you’ll have a meaningful impact on how the company grows.
The Opportunity
We’re looking for a hands-on IT Operations Lead who will be on ground in our Mission Viejo, CA office full-time who thrives in the details and is energized by building something that matters. This is a role for someone who loves doing the work not just directing it. You’ll personally keep BENEV’s systems, infrastructure, and end-users running smoothly, and you’ll do it with real ownership and autonomy.
This is also a role with a future. As BENEV grows, so does this function. High performers who demonstrate both technical excellence and leadership instincts are positioned to grow into a formal IT management role with broader strategic scope, team responsibility, and a seat at the table as we scale.
You’ll work closely with our Associate Director of AI & Intelligent Automation and our CEO, partnering cross-functionally with Commercial, Sales Operations, Finance, Human Resources and external vendors.
What You’ll Do
• Own day-to-day IT operations — monitor systems, resolve issues, manage user accounts, support onboarding/offboarding, and keep the environment running smoothly across hardware, software, cloud, and networking
• Be the go-to for end-users — provide responsive, high-quality support for all BENEV employees; establish and meet SLAs and service KPIs
• Administer enterprise systems — including Microsoft 365, Azure, HubSpot, Domo, QuickBooks, ERP, QMS, and related platforms; partner with Sales Operations on reporting, data, and systems issues
• Execute cybersecurity and compliance controls — manage endpoint security, access controls, backups, and disaster recovery; support GxP compliance and audit readiness
• Leverage AI to work smarter — use AI-powered tools for incident triage, automation of repetitive tasks, and IT process optimization in collaboration with our AI & Intelligent Automation team
• Be financially engaged — track IT spend, manage vendor contracts and renewals, and partner with Finance to keep costs lean as we scale
• Grow into leadership — contribute to the IT roadmap, lead projects, and mentor team members as the function expands
What We’re Looking For
Required
• Bachelor’s degree in IT, Computer Science, or related field — or equivalent hands-on experience
• 4–7 years of experience in IT operations, technical support, or systems administration
• Proven ability to personally execute IT work across systems, endpoints, and users — this is a doing role
• Solid working knowledge of Windows/Mac, networking, Microsoft 365, and Azure
• Experience with cybersecurity principles, access controls, and endpoint management
• Strong troubleshooting instincts, communication skills, and a genuine customer-service mindset
• Financial awareness — comfortable tracking spend, evaluating vendors, and contributing to budget conversations
Preferred
• Experience in pharma, biotech, medical aesthetics, or another regulated environment
• Familiarity with GxP systems and 21 CFR Part 11 compliance
• Experience with AI/automation tools applied to IT operations (AIOps)
• Prior support for Sales Operations or Commercial teams
• Informal experience mentoring or leading technical peers
• MUST be able to work on ground full-time in our Mission Viejo, CA office
Why BENEV
• Real ownership from day one — you run IT, not just tickets
• A defined path to leadership — this role is built to grow with you
• Cutting-edge environment — we actively invest in AI-enabled operations
• Cross-functional visibility — you’ll partner directly with senior leadership
What’s In it for You:
• Medical, Dental & Vision – Employee Only Paid for by the company
• 401k – 3% match
• Vacation, Holiday & Sick Time
• Hybrid opportunity – 1 day wfh
Salary Range: $95k to $120k
BENEV is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.