Information Technology Manager

Overview

Berkot's Super Foods is seeking an Information Technology (IT) Manager at our corporate location. The candidate will be responsible for leading and supporting the technology infrastructure, systems, and services that drive store operations across the grocery chain. This role oversees IT staff, manages daily operations, ensures system reliability, and partners with business leaders to implement technology solutions that enhance productivity, customer experience, and overall operational efficiency.

Responsibilities

• Oversee the daily operation and maintenance of store-level and corporate IT systems, including POS, network infrastructure, handheld devices, back-office systems, and security solutions.
• Ensure system availability, reliability, and performance across all store locations.
• Oversee help desk operations and provide escalation support for complex issues.
• Manage servers, networks, hardware, software, and cloud-based systems to ensure stability and security.
• Coordinate installation, configuration, upgrades, and maintenance of critical systems.
• Monitor system performance, troubleshoot failures, and implement proactive solutions.
• Ensure compliance with cybersecurity policies, PCI requirements, data protection regulations, and internal security practices.
• Collaborate with cross-functional teams to identify business needs and translate them into scalable technology solutions.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field strongly preferred.
• 5+ years of IT experience, with at least 2 years in a supervisory or management role preferred.
• Retail or grocery industry experience strongly preferred, especially with POS or store operations systems.
• Working knowledge of security, incident reporting software, and basic retail systems.
• Proven leadership and project management abilities.
• Excellent problem-solving, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to travel to store locations as needed.

Job Type: Full-time

Work Location: In person

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off