(** Essential Functions)
1. **Under general supervision of the ITG Manager, this position will be the lead and responsible for maintaining IT support services at the satellite campuses.
2. ** Provide excellent customer service for end-user support for troubleshooting workstations (PC/Macintosh), Local Area Networks (LAN), and voice over Internet Phones.
3. ** Performs moderately complex installations and troubleshoots the use of Leeward-supported applications and clients, TCP/IP client installations (e.g., Telnet, VPN, FTP, Putty, web, and email clients, network setup, and connection).
4. ** Identify, analyze, and resolve/troubleshoot device application problems. Escalate as necessary to ensure resolution.
5. ** Troubleshoots and performs corrective measures to resolve simple to complex data, voice, and video network problems on a campus-wide and local area network levels.
6. Maintain performance reporting tools used to monitor infrastructure health and execute adjustments based on data driven decisions.
7. ** Install, configure, and maintain Windows, Mac OS, Linux, and other operating systems for optimal performance.
8. ** Serves as a lead technical consultant, providing comprehensive microcomputer support to non-technical staff and collaborating with systems, database, and network engineers to resolve complex infrastructure and connectivity issues.
9. ** Prepares requisitions, invitations to bid, technical specifications or request for quotations for supplies, equipment and materials required for but not limited to, network installations, repairs and special projects.
10. **Performs preventive maintenance on networks including but not limited to: replacement of various types of low voltage communications cabling, equipment, reconfiguration of routers, switches, and/or other types of telecommunications equipment.
11. Regularly monitor relevant forums where job-related issues are announced and discussed to stay informed of related problems and issues as they appear and are reported and to keep current with professional expertise.
12. Develops and tests new ideas, techniques, and applications to increase job productivity and efficiency. Adapts written and printed documentation for electronic access and distribution, such as web-based access via PDF files or online knowledge base.
13. Provides hardware support such as installing network cards and reformatting hard disk drives when required, inventory, and e-waste.
14. Researches, recommends, supports, tests, and maintains microcomputer software applications that the faculty, staff, and students need to accomplish their daily tasks.
15.**Follows and implements directives and guidance related to best practices from University of Hawai'i System Information Technology Services.
16. **Ensures the consistent adoption, implementation, and enforcement of recommendations issued through University of Hawai'i System Information Technology Services.
17. **Keeps abreast of recommendations issued through University of Hawai'i System Information Technology Services and takes timely action as needed.
18. **Continuously monitor and lead initiatives to enhance system reliability, security, and operational efficiency. Supervise and mentor IT staff to assure that administrative directives and industry best practices are understood and followed.
19. Perform lifting up to 40 lbs., moving, and other manual work.
20. Work assignments will include working outside normally scheduled work hours - day, night, weekend, and/or holiday hours, as directed, at various sites of Leeward CC.
21. Other Duties as Assigned.
Minimum Qualifications
1. Possession of a pertinent baccalaureate educational degree in Computer Science, Management Informations Systems, or related field and 3 years of progressively responsible professional information technology experience with responsibilities for user technical support and consultation, of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawai'i broadband system; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Considerable working knowledge of user technical support and consultation as demonstrated by the broad knowledge and understanding of the full range of pertinent standards and evolving information technology concepts, principles, and methodology.
3. Considerable working knowledge and understanding of the broad technology, systems, hardware, and software associated with enterprise wired and wireless system administration.
4. Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluate, integrate, and implement practical and thorough solutions in an effective and timely manner.
5. Proven ability to comprehend, interpret and implement administrative directives and guidance to ensure IT operations align with organizational standards and industry best practices.
6. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally, and by the preparation of reports and other materials.
7. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
8. Considerable working knowledge and understanding of the terms, systems, hardware, and software associated with microcomputers, which includes Intel and Macintosh systems and peripheral equipment networked in a TCP/IP or related environment.
9. Considerable working knowledge of TCP/IP network protocols, network standards and network equipment configuration as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodology
10. Able to install devices (wireless APs, switches, routers, UPSs, and other equipment) around Leeward facilities and satellite campuses.
11. Considerable knowledge of troubleshooting procedures and practices for hardware, software, and networks in a distributed computing environment.
12. Ability to work a variable work schedule; and work outside normally scheduled work hours, including day, night, weekend and/or holiday hours, as directed and travel to various sites of Leeward CC in a timely manner.
13. Strong understanding of IT service management, cybersecurity principles, risk management, and compliance requirements. Demonstrated experience implementing and maintaining IT best practices, standards, and governance.
Desirable Qualifications
1. Considerable knowledge of Microsoft Active Directory and Microsoft networking and concepts.
2. Considerable experience with Cisco, Aruba, and HPE network management.
3. Knowledge of the University’s network infrastructure practices and standards.
Application Submission: Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents. Documents include:
Separate documents and application materials must be submitted for each position. Late or incomplete applications will not be considered. If multiple applications are received from the same candidate, only the last one will be reviewed. The application will be considered incomplete if any of the required documents/materials are not included or are unreadable. Applications lacking transcripts will be reviewed on work experience equivalency to meet minimum qualifications (MQs). MQs must be met by the closing date of the advertisement. Please REDACT references to social security numbers and birth date on submitted documents. All requested documents/information become the property of Leeward Community College and will not be returned.
Note: If you have not applied for a position before using NEOGOV, you will need to create an account.
Inquiries:
Leeward Community College
Human Resources Office
808-455-0326
The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/