Information Technology (IT Specialist, 0097615)

Title: Information Technology (IT Specialist)

Position Number: 0097615

Hiring Unit: Academic Services

Location: Leeward CC (Pearl City, Waianae, Wahiawa)

Band: A

Additional Salary Info: PBA; minimum $4,825/month

Full-Time/Part-Time: Full-Time

Month: 11-month

Temporary/Permanent: Permanent

Other Conditions: general funds, to be filled 07/26, pending availability of funds and actual staffing requirements. For Leeward CC days, nights, weekends, and/or holidays as directed.

(** Essential Functions)

1. **Under general supervision, acts as the liaison between the Information Technology Group (ITG) and the Library. Consult with the appropriate parties within ITG and the Library to connect, adopt, and support the technology.
2. Provides services and support at the Library Circulation desk and IT Help Desk.
3. ** Assists with campus-wide IT support services, including satellite locations of the campus.
4. ** Works with faculty, staff, & students in assuming responsibility for the operation of the technology (computer hardware & software, scanners, printers, video projectors and other peripheral devices).
5. ** Performs installations, regular maintenance, troubleshooting, and minor repairs on microcomputers, printers and peripheral devices.
6. Supervise student workers.
7. Provide new student worker training on IT-owned technology in the Library.
8. Provide consultation with end-users on recommending technology according to Leeward CC’s security and hardware requirements.
9. Purchase campus technology following state procurement guidelines
10. Provides guidance and support to users in the effective use of technology, media resources, and library facilities. Monitors library equipment and spaces, identifies issues or maintenance needs, and communicates concerns to appropriate staff to ensure a safe and functional environment.
11. Provide UH Username password resets for faculty/staff/students.
12. Update and maintain the campus computer and printer inventory.
13. Provide user support for VDI.
14. Distribute multi-factor authentication hard tokens to faculty/staff/students.
15. ** Maintains records of activities, collects assessment data & performs assessments to help improve service(s) to the campus.
16. **Follows and implements directives and guidance related to best practices from University of Hawai'i System Information Technology Services.
17. **Ensures the consistent adoption, implementation, and enforcement of recommendations issued through University of Hawai'i System Information Technology Services.
18. **Keeps abreast of recommendations issued through University of Hawai'i System Information Technology Services and takes timely action as needed.
19. May require evening and weekend hours.
20. Other Duties As Assigned

Minimum Qualifications:

1. Possession of a baccalaureate degree in Computer Science, Management Information Systems and 0 year(s) of progressively responsible professional experience with responsibilities for managing or supporting IT Help Desk operations; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Functional knowledge of test center/help desk and microcomputer support (PC and Macintosh) demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
3. Functional knowledge and understanding of technology, systems, hardware, and software associated with operating a test center/help desk and microcomputer support center.
4. Demonstrated ability to recognize problems, identify possible causes and resolve routine problems in the area of test center/help desk and microcomputer support (PC and Macintosh).
5. Ability to comprehend, interpret and implement administrative directives and guidance to ensure IT operations align with organizational standards and industry best practices.
6. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
7. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
8. Demonstrated ability to operate an office software suite (word processor, spreadsheet, and database), web browser and email client software.

1. Professional experience using PC and Macintosh hardware and related software in a higher education environment.
2. Professional experience with data networks.
3. Professional experience assisting students and faculty with microcomputer software use in a higher education environment.
4. Professional experience working in a computer test center, lab or helpdesk environment for a higher education institution.
5. Experience with computer and peripheral equipment purchasing and managing a budget.
6. Professional certifications in an Information Technology related area(s). Such as A+, MCP, MCSA, MCSE etc.
7. Two years of professional management experience in a help desk/microcomputer support center..

Application Submission: Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents. Documents include:

1. Graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (Copies of transcripts are acceptable; however, original official transcripts will be required at the time of hire. Academic record/grade summaries will NOT be accepted. Diplomas and copies will NOT be accepted.). All degree(s) and/or credit(s) must be earned from regionally or nationally accredited postsecondary colleges and universities recognized by the U.S. Secretary of Education. Transcripts issued from an institution outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.
2. A brief one-page cover letter explaining how you meet the minimum and desirable qualifications.
3. Three letters of recommendation (optional) attesting to job performance and personal character.
4. Resume

Separate documents and application materials must be submitted for each position. Late or incomplete applications will not be considered. If multiple applications are received from the same candidate, only the last one will be reviewed. The application will be considered incomplete if any of the required documents/materials are not included or are unreadable. Applications lacking transcripts will be reviewed on work experience equivalency to meet minimum qualifications (MQs). MQs must be met by the closing date of the advertisement. Please REDACT references to social security numbers and birth date on submitted documents. All requested documents/information become the property of Leeward Community College and will not be returned.

Note: If you have not applied for a position before using NEOGOV, you will need to create an account.

Inquiries:
Leeward Community College
Human Resources Office
808-455-0326

lcchr@hawaii.edu

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/