Required Qualifications
• 3-7+ years of experience supporting retail POS systems or similar application environments
• Strong hands-on troubleshooting experience in POS or retail systems
• Ability to independently triage and resolve issues without relying on extensive documentation
• Experience analyzing logs and performing root cause analysis
• Experience supporting on-premise (non-cloud) environments
• Familiarity with POS hardware including terminals, scanners, and peripherals
• Working knowledge of Java-based applications
• Comfortable operating in a fast-paced rollout environment
• Ability to manager priorities in high urgency environments
• Strong collaboration skills while also being able to work independently