Job Title:
Information Security Operations Analyst II
Overview:
Overview
•Responsible for delivering and improving Identity & Access Management (IAM) access services through management of segregation of duties implementation and controls adherence
•Executes continuous improvement initiatives that reduce cycle time, rework, and escalations while improving user experience and control adherence.
•Partners with application teams, engineering, governance, and service management to ensure access services are reliable, scalable, and auditable.
Responsibilities
•Support end-to-end access request fulfillment optimization while ensuring consistent execution against SOPs and controls.
•Identify service friction points using ticket trends and stakeholder feedback; deliver incremental improvements.
•Execute process enhancements such as SOP updates, workflow adjustments, and knowledge article maintenance.
•Perform structured triage and contribute to root cause analysis (RCA) with guidance for complex cases.
•Maintain operational quality controls to ensure accuracy, compliance, and audit readiness.
•Develop and deliver regular service reporting and escalate risks early.
•Execute UAT and validation activities for changes impacting access workflows.
•Collaborate with Resolution teams and Engineering to document and track defects.
•Serve as an SME for day-to-day access operations and tooling features.
•Provide informal guidance to new team members as needed.
Deliverables / Outcomes
•Measurable reduction in rework, escalations, or repeat access issues.
•Accurate and current SOPs, runbooks, and knowledge articles.
•Consistent, reliable reporting with actionable insights.
•Demonstrated adherence to controls and audit requirements.
•Effective contribution to RCAs and corrective actions.
•Successful execution of UAT and validation activities.
Scope & Autonomy
•Independently executes defined tasks and improvement items.
•Escalates ambiguous or high-risk issues appropriately.
•Leads small, well-scoped improvements end-to-end.
All about you-Experience
•Experience in IAM operations, access provisioning, or service management.
•Exposure to ITSM practices and queue-based operations.
•Working knowledge of IAM lifecycle concepts, especially controls related efforts like SODs, rule-based setup and controls framework.
Core Skills
•Strong process discipline and attention to detail.
•Analytical and data-driven mindset.
•Clear written and verbal communication skills.
•Structured problem-solving approach.
•Effective collaboration across teams.
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