WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Role Overview – Incoming Specialty Client Manager – U.S. Broker
This mission-critical, mid-level hybrid role sits at the intersection of client delivery, market execution, and global collaboration. The Incoming Specialty Client Manager – U.S. Broker supports the U.S. operations of multinational clients by executing placements, managing renewals, and delivering consistent, high-quality service aligned with defined global program strategy. The role is both client-facing and market-facing, requiring a strong foundation as a U.S. Property & Casualty broker with global program awareness.
The Role
Essential Duties and Responsibilities
- Serve as the primary U.S. brokerage lead for assigned incoming multinational accounts, collaborating with the WTW global network and insurance carriers.
- Act as a trusted advisor to clients and overseas colleagues on U.S. insurance market trends, coverage, compliance, and regulatory requirements.
- Maintain regular, proactive communication with clients, colleagues, insurance markets, and offshore Global Service Delivery teams.
- Own execution of domestic U.S. insurance placements for assigned accounts, independently placing smaller risks and applying defined program strategy when supporting larger or more complex placements.
- Collect, review, and analyze exposure and underwriting data; prepare and present submissions to markets or coordinate with specialty brokers.
- Analyze quotes and present competitive proposals with clear coverage comparisons and recommendations.
- Manage policy placements through binding, issuance, endorsements, and audits, ensuring coverage accuracy.
- Retain and grow the assigned book of business through strong client relationships and delivery of an exceptional service experience.
- Provide day-to-day oversight, mentoring, and collaboration with a Client Specialist and Global Service Delivery teams.
- Recommend appropriate solutions throughout the policy term, including M&A and acquisition due diligence support.
- Coordinate and oversee Global Service Delivery (GSD) activities, including policy checking, accounting, billing, certificates, and auto ID issuance.
- Support client fee and compensation agreements; oversee invoicing accuracy, billing, collections, aged receivables, and bad debt resolution.
- Ensure full compliance with U.S. legal, regulatory, and internal governance requirements, including SOX, FATCA, surplus lines, sanctions, and the Excellence model.
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