Incident Manager

Our client, Collins Aerospace, is hiring an Incident Manager to join their team in Annapolis, MD!

**This is a 1-year W2 contract with benefits** | **MID (overnight) SHIFT 11pm-7:30am EST**

As the Incident Manager, you will support a Tier 2 Network Operations Center (NOC), monitoring and resolving network and system incidents within a 24/7 operational environment. This role is critical in ensuring high availability across IP networks, messaging systems, and air-to-ground communication platforms while delivering timely incident resolution and excellent customer support.

Responsibilities:

• Monitor network management systems and respond to incidents in real time
• Troubleshoot and resolve network, system, and application issues
• Escalate complex incidents and collaborate with senior team members
• Track and document incidents accurately within ITSM tools
• Support high-availability IP networks, messaging systems, and communication platforms
• Manage multiple incidents simultaneously, prioritizing effectively in a fast-paced environment

Desired Skills:

• Network+ Certification (required)
• This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience
• Knowledge of TCP/IP networking and ITIL/ITSM practices
• Experience troubleshooting Cisco devices
• Familiarity with routing protocols such as BGP and HSRP
• CCNA Certification (preferred)
• Experience with ServiceNow, Remedy, Netcool, or Office 365 (preferred)

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.